AI Content Reviewer

MCI Careers • ,

3d • Onsite

About The Position

MCI is a rapidly expanding tech-enabled business services company with a significant call center presence and international operations. We offer Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions for various industries. Our contact centers utilize both on-site and remote agents, employing advanced technologies to improve customer interactions, enable scalability, and reduce costs. MCI is dedicated to cultivating a professional environment that supports career growth, continuous learning, and development within a globally advancing, industry-leading company. We are looking for a meticulous AI Content Reviewer to assess AI-generated content for quality, accuracy, compliance, and adherence to company standards. This role is crucial for ensuring that AI systems provide dependable, safe, and effective outputs across different business functions. You will collaborate with AI Trainers, Prompt Engineers, Data Annotators, and Product Teams to enhance AI-generated responses and user experiences. To be considered, a complete application must be submitted via our company careers page, including all screening questions and a short pre-employment test.

Requirements

• Bachelor's Degree or Diploma in Communications, Journalism, Linguistics, English, Business, Information Systems, or a related field.
• Minimum 2 years of experience in content review, quality assurance, moderation, compliance, or related roles.
• Exceptional written communication skills.
• Strong attention to detail and analytical thinking.
• Ability to assess content objectively and consistently.
• Experience following quality standards and review processes.
• Strong organizational and time management skills.
• Ability to manage large volumes of content efficiently.
• Comfortable working with AI-generated outputs.
• Strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Office or Google Workspace.
• Ability to collaborate effectively with cross-functional teams.

Nice To Haves

• Experience working with AI or Generative AI technologies.
• Background in content moderation or content quality assurance.
• Experience within technology, SaaS, or BPO environments.
• Knowledge of prompt engineering concepts.
• Familiarity with AI governance principles.
• Experience reviewing multilingual content.
• Understanding of conversational AI.
• Exposure to AI evaluation frameworks.

Responsibilities

• Assess AI-generated outputs against quality and performance standards.
• Review AI-generated content for accuracy and relevance.
• Identify factual inconsistencies, biases, and quality issues.
• Evaluate content against established guidelines and policies.
• Escalate concerns where necessary.
• Maintain high standards across AI-generated content.
• Conduct quality reviews and audits.
• Ensure content complies with regulatory and organizational requirements.
• Support the identification of harmful or inappropriate outputs.
• Maintain documentation of review outcomes.
• Support continuous AI model improvement.
• Provide structured feedback to AI trainers and prompt engineers.
• Identify recurring issues and trends.
• Recommend improvements to prompts and training processes.
• Support content optimization initiatives.
• Provide insights into AI performance and content quality.
• Track review metrics and quality trends.
• Prepare reports and recommendations.
• Assist with root cause analysis activities.
• Support performance benchmarking exercises.
• Contribute to organizational AI maturity.
• Stay current with AI technologies and industry developments.
• Participate in calibration and training sessions.
• Assist with updating review guidelines.
• Promote best practices across AI operations.

Benefits

• Continuous learning and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree