AI Analyst II
About The Position
The AI Analyst II develops, configures, and optimizes AI solutions and agents that support business processes and operational objectives. The role partners with stakeholders to identify opportunities for AI enablement, recommend improvements, and ensure solutions provide measurable business value while meeting governance requirements. The analyst designs, builds, and administers moderately complex AI solutions using Copilot, Copilot Studio, Power Automate, and other approved tools; oversees solutions at the business level; evaluates their behavior and performance; and supports testing, validation, and quality review. The role also documents configurations, workflows, prompts, user guidance, and performance observations, and collaborates with technical, governance, compliance, and business partners to encourage responsible use, adoption, and ongoing enhancement.
Requirements
- Bachelor's degree in a related field, or equivalent years of relevant work experience in lieu of the required education.
- Three years of experience in healthcare operations, business analysis, automation, digital transformation, technology solutions, or a related field.
- Experience with AI-enabled tools, digital engagement, automation, or conversational technologies.
- Understanding of generative AI tools, AI agents, large language model behavior, prompt patterns, agent instructions, model limitations, knowledge retrieval, and evaluation methods.
- Ability to design AI-enabled healthcare service experiences, customer or employee journeys, conversational flows, and operational workflows.
- Ability to translate complex healthcare operations needs into AI experience designs, prompts, agent instructions, business requirements, acceptance criteria, and quality standards.
- Ability to support testing, validation, and quality review of AI solution outputs for accuracy, usability, and alignment with expected business outcomes.
- Analytical, critical thinking, problem-solving, facilitation, communication, and documentation skills.
- Knowledge of responsible AI principles, privacy considerations, accessibility, security, risk controls, and human-in-the-loop review practices.
- Ability to establish and maintain effective working relationships with cross-functional stakeholders.
- Ability to manage multiple assignments, prioritize work, meet deadlines, and adapt in a fast-paced environment.
- Proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, Outlook, Teams, and related collaboration tools.
Nice To Haves
- Experience setting up or improving service journeys, knowledge resources, workflows, or AI-enabled experiences in a cross-functional environment.
- Experience in healthcare, health insurance, or another regulated industry.
Responsibilities
- Design, build, and administer moderately complex AI solutions and agents using Copilot, Copilot Studio, Power Automate, and other approved tools.
- Provide ongoing oversight of AI solutions at the business level.
- Evaluate and optimize AI solution behavior and identify opportunities for configuration improvements.
- Monitor metrics and business outcomes.
- Test, validate, and review AI solution outputs for accuracy, usability, and alignment with expected business outcomes.
- Maintain documentation related to AI solution configuration, workflows, prompts, user guidance, and performance observations.
- Collaborate with technical, governance, compliance, and business partners to support responsible use, adoption, and ongoing enhancement of AI solutions.
- Perform other job-related duties as requested.
Benefits
- May qualify for a bonus tied to company and individual performance.
- Substantial and comprehensive total rewards package.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
