AHCCCS Specialist

Aurora Behavioral Health System • Tempe, AZ

2d • Onsite

About The Position

Aurora Behavioral Health is seeking a compassionate, detail-oriented, and motivated AHCCCS Specialist / Financial Counselor to join our inpatient team. This position plays a vital role in supporting patients and families throughout their hospitalization by assisting with AHCCCS eligibility, applications, and financial counseling from admission through discharge. The ideal candidate is comfortable working directly on inpatient units, communicating with patients, collaborating with clinical teams, and managing the full AHCCCS application and follow-up process from start to finish.

Requirements

• High school diploma or equivalent required

Nice To Haves

• Experience with AHCCCS eligibility and application processes preferred
• Previous financial counseling, healthcare admissions, behavioral health, or hospital experience preferred
• Strong communication and organizational skills
• Ability to multitask and manage follow-through on multiple cases simultaneously
• Comfortable working within an inpatient psychiatric hospital setting
• Knowledge of insurance verification and healthcare coverage processes preferred
• additional healthcare or insurance experience preferred
• Compassionate and patient-centered approach
• Strong follow-up and problem-solving skills
• Ability to work independently while collaborating with multidisciplinary teams
• Professionalism, reliability, and attention to detail

Responsibilities

• Meet with patients directly on inpatient units to assess insurance and financial needs
• Complete and submit AHCCCS applications and supporting documentation
• Follow applications throughout the entire hospitalization process until determination is finalized
• Maintain communication with patients, families, case management, admissions, and clinical staff regarding eligibility status
• Assist uninsured or underinsured patients with financial resources and coverage options
• Ensure accurate and timely documentation within hospital systems
• Verify benefits, eligibility, and insurance information
• Maintain confidentiality and compliance with HIPAA and hospital policies
• Provide excellent customer service while working with behavioral health patients in a fast-paced environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED