IT Specialist/Support Specialist

NTT DATA, Europe & LATAM, Branch in USA, Inc. • Arlington, VA

16h • Hybrid

About The Position

NTT DATA is a global team of over 139,000 diverse professionals operating in more than 50 countries. The company offers technological solutions, business consulting, strategy, development, and application maintenance, aiming to be a benchmark in consulting. NTT DATA seeks high-achieving, adaptable team players for an IT Specialist/IT Support Specialist role in Arlington, VA, working onsite 3 days per week. This part-time position focuses on setting up and configuring laptops, providing technical support, and collaborating with a global IT team to ensure smooth tech operations.

Requirements

• Must be bilingual in Spanish.
• 1+ years of experience in an IT support or helpdesk role.
• Strong knowledge of Windows and Mac operating systems, Microsoft 365, and common IT tools.
• Experience with hardware setup, imaging, and device management.
• Familiarity with Active Directory and basic network troubleshooting.
• Excellent communication and organizational skills.
• Ability to work independently while collaborating with remote/global teams.

Responsibilities

• Set up and configure laptops, user accounts, and permissions for contractors and new hires.
• Provide hands-on technical support and troubleshooting for hardware, software, and connectivity issues (primarily onsite).
• Partner with the global IT team to escalate and resolve complex technical issues and ensure alignment with global standards.
• Track and maintain IT inventory, including hardware assignments and equipment returns.
• Ensure devices are updated, secure, and compliant with organizational policies.
• Support IT aspects of onboarding and offboarding, including account provisioning and data recovery.
• Manage user access in systems such as Active Directory, Microsoft 365, and other enterprise applications.
• Deliver exceptional customer service while maintaining professionalism in a fast-paced environment.

Benefits

• Empowerment and rewards are the cornerstone of our career development model.
• Professional experience and growth will be unmatched.
• Commitment to hiring and retaining a diverse workforce.
• Equal Opportunity/Affirmative Action-Employer.
• Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed