Agronomy Billing Administrator/Customer Service Specialist

Central Prairie Co-op Careers•Sterling, KS

22h

About The Position

An Agronomy Billing Administrator / Customer Service Specialist is a billing, and customer-service role within an agriculture/agronomy operation. The person helps keep customer accounts accurate, handles invoices and payments, and serves as a point of contact for growers/customers while coordinating with agronomists, salespeople, applicators, and accounting. Skills needed are: Strong customer service, organization and attention to detail, data entry, Microsoft Office/Excel, basic accounting and invoicing, communication, problem-solving, ability to multitask, accuracy with numbers and ability to learn agricultural/agronomy terminology and software.

Requirements

Strong customer service, organization and attention to detail
Data entry
Microsoft Office/Excel
Basic accounting and invoicing
Communication
Problem-solving
Ability to multitask
Accuracy with numbers
Ability to learn agricultural/agronomy terminology and software
Customer oriented and customer service oriented is a must.
Excellent computer operation skills.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
The ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Able to deal with problems with several concrete variables in standard situations.
Must be able to think quickly and perform a mental assessment of workplace hazards, take appropriate precautions, and choose appropriate PPE as dictated by need, regulation, and labeling.

Nice To Haves

Willing to seek out and attend additional continuing education, seminars, classes or other job related education requirements or opportunities.

Responsibilities

Answer customer questions by phone, email, and in person.
Help customers with account questions, invoices, statements, and charges.
Resolve billing discrepancies and customer concerns.
Maintain professional relationships with growers and agricultural customers.
Enter and process charges for fertilizer, chemicals, seed, application services, soil testing, and other agronomy services.
Prepare and send customer invoices.
Review application/service records to make sure billing is accurate.
Match tickets, work orders, delivery records, and application records to customer accounts.
Make billing corrections when needed.
Post payments and credits to customer accounts.
Monitor outstanding balances.
Send statements and follow up on past-due accounts.
Work with accounting on collections and account discrepancies.
Enter customer, product, acreage, application, and billing information into the company's software.
Maintain accurate customer records.
File invoices, tickets, contracts, and other documentation.
Run reports and check data for errors.
Communicate with agronomists, sales representatives, custom applicators, dispatchers, and managers.
Make sure completed work gets properly documented and billed.
Help coordinate customer requests and scheduling when needed.