Agriculture Precision Sprayer Specialist

Monroe Tractor•Batavia, NY

10d

About The Position

Monroe Tractor is seeking an Agriculture Precision Sprayer Specialist to provide after-sales technical support for sprayer and application equipment across its territory. The role supports customers, branch service teams, and sales staff with equipment inspections, setup and startup assistance, calibration support, troubleshooting, technician and operator training, demonstrations, and development of parts and service opportunities. The specialist serves as a technical resource and field support contact, helping scale equipment support from Utica, New York, to New England, including Massachusetts, Connecticut, and Vermont.

Requirements

Experience with sprayer, application, agricultural, or related equipment service and support.
Strong troubleshooting and diagnostic ability across mechanical, hydraulic, electrical, and operational systems.
Experience supporting customers, technicians, or dealer/service teams in a field or technical support role.
Ability to train technicians and operators in both field and shop environments.
Strong communication, organization, and documentation skills.
Ability to work independently in the field and collaboratively with branch teams, service managers, and sales staff.
Willingness and ability to travel regularly to customer sites, branch locations, demonstrations, and events.

Responsibilities

Conduct on-site inspections of sprayer and application equipment.
Identify repair, maintenance, calibration, software update, and parts needs to help create service opportunities.
Provide phone, remote, and on-site troubleshooting support and coaching to technicians on customer questions about sprayer and application equipment.
Act as a first-line escalation point for advanced application-related service questions.
Diagnose technical, mechanical, electrical, hydraulic, and operational issues; train technicians and help determine the best path to resolution.
Support setup, commissioning, and startup of newly sold equipment.
Help customers and branch teams understand equipment operation, system settings, and best practices.
Support software updates, product improvements, and operational adjustments as needed.
Train farmers, commercial operators, and other end users.
Provide customer support during early equipment ownership or after major service events when additional guidance is needed.
Assist with equipment demonstrations in support of sales efforts.
Take customer parts orders related to sprayer and application equipment.
Accurately enter and coordinate parts orders through the designated branch or process.
Build strong customer relationships to encourage ongoing after-sales support activity.