Agricultural Scheme Operations Specialist – Ruminants (Maternity Cover)

NSF

9d • Remote

About The Position

NSF is seeking an Agricultural Scheme Operations Specialist to support its Red Tractor Dairy and Beef & Lamb schemes, as well as a bespoke customer standard. The role manages post-audit processes, maintains compliance, supports scheme members and auditors, responds to technical and certification queries, and helps ensure the schemes operate smoothly. It is a part-time maternity cover opportunity that can be performed remotely as part of a UK-based team.

The successful candidate will bring practical experience and knowledge of the UK ruminants sector or an associated industry, operations experience, strong communication and customer-service skills, and a proactive, accurate and organised approach. Experience or knowledge of agricultural third-party certification schemes is advantageous.

NSF describes its mission as protecting and advancing human health. Its culture is guided by four values: Do the Right Thing, Treat People Well, Relentlessly Pursue Excellence, and We are One NSF.

Requirements

• Practical experience within the UK ruminants sector or an associated industry.
• Experience in an operations-based role.
• Strong commitment to delivering excellent customer service.
• Confidence handling challenging conversations and problem-solving situations, using a logical and methodical approach.
• High accuracy and attention to detail.
• Ability to make difficult decisions fairly and logically.
• Excellent written and verbal communication skills.
• Motivated, enthusiastic, and well organised.
• Ability to organise and prioritise workloads effectively.
• Confidence using Microsoft Office and willingness to learn new systems.

Nice To Haves

• Experience or knowledge of third-party certification schemes within the agricultural sector.
• Experience in negotiation and handling difficult conversations.

Responsibilities

• Manage post-audit processes for Red Tractor Dairy, Red Tractor Beef & Lamb, and a bespoke customer standard.
• Review audit information and support compliance activities.
• Serve as a point of contact for members and auditors, responding to technical questions and certification queries.
• Support members through the post-assessment and certification process.
• Work with Scheme Managers to support day-to-day scheme operations.
• Manage scheme-related communications and inboxes.
• Support timely and accurate completion of daily administrative processes.
• Coordinate with colleagues across the business to support effective scheme operations.
• Deliver excellent customer service to members, auditors, and stakeholders.

Benefits

• Remote working from home with support from a collaborative UK-based team.
• Exposure to agricultural assurance schemes and certification processes.
• Career development opportunities to build skills and explore future opportunities across NSF.
• Health cover.
• Death-in-service benefit.
• Company sick pay scheme.
• Income protection.
• Employee Assistance Programme.
• Annual paid Mental Wellness Day.
• Paid time off for volunteering.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed