Agreement Delivery Manager

Wärtsilä•Fort Lauderdale, FL

3d•Hybrid

About The Position

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride? Position Summary: We are looking for an Agreement Delivery Manager to coordinate and manage the end-to-end delivery of Fleet Optimisation Solutions for marine customers. The role is responsible for planning, coordinating, monitoring, and progressing multiple customer delivery projects from sales handover through equipment delivery, installation, commissioning, and operational handover. Deliveries may include hardware, software, connectivity solutions, and onboard engineering activities across individual vessels and larger fleet programmes. The Agreement Delivery Manager works closely with customers, Sales, Contract Management, engineering, logistics, procurement, finance, technical support, external service providers, and other internal stakeholders to ensure that deliveries are completed according to the agreed scope, schedule, cost, quality, and customer expectations. The position requires strong coordination, structured project execution, transparent communication, and the ability to manage several concurrent vessel deliveries in a dynamic international marine environment.

Requirements

Bachelor’s degree in engineering, information technology, marine technology, business, project management, or another relevant field.
Relevant experience in project delivery, project coordination, contract delivery, system integration, or a comparable customer-facing operational role.
Practical understanding of project planning, scheduling, risk management, cost control, change management, and progress reporting.
Experience coordinating multiple parallel projects or customer deliveries.
Strong written and spoken English.
Ability to work effectively with internationally distributed customers, colleagues, suppliers, and service partners.

Nice To Haves

Experience in the maritime, marine technology, navigation, digital solutions, electronics, telecommunications, or industrial system-integration environment.
Experience delivering solutions that combine hardware, software, logistics, installation, and commissioning.
Understanding of vessel operations, onboard installation activities, ship-management organizations, or marine customer environments.
Experience coordinating engineers, subcontractors, agents, logistics providers, or other external delivery partners.
Familiarity with ERP, CRM, project-management, planning, reporting, or service-management systems.
Recognized project-management training or certification is considered an advantage.

Responsibilities

Coordinate customer delivery activities from sales handover through installation, commissioning, and final handover.
Develop, maintain, and refine delivery plans and schedules in alignment with contractual requirements, customer expectations, technical readiness, and agreed delivery milestones.
Define delivery activities, dependencies, critical paths, milestones, and required actions for each assigned project or vessel.
Coordinate the delivery of hardware, software, licenses, documentation, connectivity components, and onboard services included in the agreed scope.
Ensure that customer, vessel, site, technical, commercial, and delivery information is complete and maintained accurately in the relevant systems and tools.
Manage multiple simultaneous customer and vessel deliveries while maintaining clear priorities and control over outstanding actions.
Maintain and actively manage project schedules throughout delivery execution.
Monitor progress against agreed plans, identify deviations, and initiate or recommend corrective actions.
Coordinate installation and commissioning readiness, including confirmation of hardware availability, shipment status, vessel readiness, engineer availability, required documentation, and technical prerequisites.
Identify project dependencies and schedule risks that may affect delivery milestones.
Provide realistic forecasts and maintain transparency regarding project status, delays, constraints, and expected completion dates.
Ensure delivery execution remains within the agreed contractual scope.
Review sales handover information and clarify missing, inconsistent, or unclear delivery requirements with the relevant stakeholders.
Monitor project costs and support delivery budget control, including equipment, logistics, travel, engineering, subcontractor, and other delivery-related costs where applicable.
Identify and manage scope changes, additional customer requirements, and activities outside the agreed scope.
Escalate changes affecting project cost, scope, schedule, invoicing milestones, or contractual commitments.
Support timely invoicing by confirming the completion of relevant delivery milestones and providing the required information to Finance and other responsible functions.
Act as the main delivery coordination point for assigned projects and maintain regular communication with customers and internal stakeholders.
Communicate delivery expectations, responsibilities, dependencies, required customer actions, progress, and changes in a timely and clear manner.
Facilitate cooperation among Sales, Contract Management, engineering, technical support, logistics, procurement, finance, product teams, external service providers, agents, and vessel representatives.
Coordinate technical and operational activities without replacing the accountable technical specialists or commercial owners.
Organize and lead project meetings, progress reviews, readiness checks, and other delivery-related coordination meetings when required.
Maintain professional customer communication and support the resolution of delivery-related concerns and escalations.
Identify engineering, coordination, logistics, and other resource requirements for assigned deliveries.
Coordinate resource needs with the relevant line managers, resource coordinators, and operational teams.
Contribute to workload and capacity planning by maintaining reliable project forecasts and expected resource demand.
Support efficient use of internal and external resources across multiple vessel deliveries.
Highlight capacity constraints, scheduling conflicts, and resource gaps early enough for prioritization or corrective action.
Identify, document, assess, and monitor project risks, issues, assumptions, and dependencies.
Develop and coordinate practical mitigation and contingency actions with the relevant stakeholders.
Proactively manage delivery changes and emerging constraints.
Escalate business-critical risks, unresolved blockers, customer concerns, and material deviations through the appropriate governance channels.
Support structured resolution of issues and conflicts affecting the successful delivery of assigned projects.
Provide accurate status updates, forecasts, progress measurements, and management reporting throughout project execution.
Maintain project documentation, decisions, actions, risks, changes, and delivery evidence in the relevant company systems.
Ensure compliance with applicable delivery processes, approval requirements, governance practices, quality standards, and company policies.
Ensure that agreed deliverables and acceptance criteria are completed before project closure.
Close projects in a structured manner, including completion confirmation, handover, financial follow-up, and documentation of outstanding obligations where applicable.
Contribute to the continuous improvement of delivery processes, tools, templates, reporting, and ways of working.
Identify recurring delivery problems, bottlenecks, and unclear ownership and propose practical improvements.
Capture and share lessons learned and good practices from completed projects.
Support standardization and consistent execution across customer, vessel, and fleet deliveries.
Participate in cross-functional improvement initiatives related to delivery quality, lead time, customer experience, operational efficiency, and project transparency.