Agentforce Salesforce Consultant

Cherokee Federal•United States,

About The Position

We're seeking a highly motivated, Certified Agentforce Salesforce Consultant to join our team supporting a federal public sector program. This role focuses on designing, building, and deploying Agentforce AI agents; from use-case discovery through configuration, testing, and deployment, and on advising clients on where agentic and declarative Salesforce solutions deliver measurable operational value. As required by our governmental client, this position requires U.S. Citizenship AND Secret Clearance. Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! We are accepting applications for this future anticipated need.

Requirements

U.S. citizenship required.
Eligible to obtain and maintain a government clearance.
1–2 years of hands-on Agentforce experience, including building agents with Agent Builder, authoring instructions/prompts with Prompt Builder, and configuring agent actions.
4 years of hands-on Salesforce consulting or implementation experience; minimum 7 years of overall professional experience.
Salesforce Certified Administrator, Salesforce Agentforce Specialist certification.
plus one or more Consultant-level certifications (Sales, Service, or Experience Cloud).
Strong business analysis skills; able to lead client discovery, requirements definition, user stories, and acceptance criteria.
Advanced proficiency with Salesforce automation, especially Flow.
Familiarity with integrations and APIs (REST/SOAP); capable of guiding technical integration approaches.
Experience with Agile software development methodologies.
Bachelor's degree required.
Must pass pre-employment qualifications of Cherokee Federal.

Nice To Haves

Additional certifications: Advanced Administrator, Platform App Builder, Data Cloud, OmniStudio, and PSS.
Experience using Data Cloud to ground and contextualize agent responses.
Hands-on Apex and Lightning Web Components (LWC) development.
OmniStudio experience (OmniScript, DataRaptors, FlexCards, Integration Procedures).
Prior public sector or federal delivery experience.

Responsibilities

Design, build, and deploy Agentforce agents using Agent Builder; defining topics, instructions, and actions grounded in documented business processes.
Author and refine agent instructions and prompts using Prompt Builder; ground agent responses in Data Cloud and core Salesforce data to ensure accuracy and relevance.
Configure agent actions using Flow, Apex, and REST/SOAP integrations to connect agents to Salesforce and external systems of record.
Facilitate discovery sessions and stakeholder workshops to identify use cases suited to autonomous and assistive agents; translate needs into topics, actions, user stories, and acceptance criteria.
Test and evaluate agent behavior using the Agentforce Testing Center; establish guardrails, escalation paths, and human-in-the-loop controls before production release.
Ensure agent and platform solutions are scalable, maintainable, and aligned to federal governance, security, and compliance standards.
Configure and customize supporting Salesforce capabilities; Public Sector Solutions (PSS), Service Cloud, and Data Cloud, that agents operate against, using declarative tools and best-practice architecture patterns.
Serve as a strategic advisor on Agentforce capabilities, Salesforce platform architecture, and optimization opportunities.
Design scalable data and security models aligned to federal requirements.
Provide technical and functional leadership to cross-functional project teams; mentor junior consultants and contribute to the best internal practices, accelerators, and solution frameworks.
Partner with stakeholders to validate designs via prototypes and iterative feedback cycles.
Performs other job-related duties as assigned.