Salesforce Functional Consultant

Arden University

5d • Remote

About The Position

Join Arden University as a Salesforce Functional Consultant and play a key role in maximising the value of our Salesforce platform across the University. Working primarily across Sales Cloud and Service Cloud, you'll help shape how Salesforce supports our people, processes and student experience. You'll work closely with stakeholders across the organisation to understand business needs, translate requirements into effective solutions, and deliver configuration and enhancements that make a real difference. From improving processes and data quality to supporting users and driving adoption, you'll be involved in continuously evolving the platform to meet the University's changing needs. As Arden continues to grow and transform digitally, this is an exciting opportunity to join our Salesforce team and help shape a platform that delivers lasting value across the organisation.

Requirements

• 3 years minimum Salesforce administration within a business environment.
• Strong declarative configuration capabilities, including Flows, reports, dashboards, fields, layouts and automation.
• Supporting Salesforce users within a service or operational environment.
• Good understanding of Sales Cloud and Service Cloud functionality.
• Ability to understand business needs and translate them into effective Salesforce solutions.
• Excellent communication and interpersonal skills, with confidence supporting and guiding non-technical users.
• Experience working within Agile or service-delivery environments.
• Strong attention to detail with a proactive approach to system improvement and problem-solving.

Nice To Haves

• Salesforce Advanced Administrator, Platform App Builder, Sales Cloud Consultant or Service Cloud Consultant certification.
• Knowledge of Salesforce Omni-Channel.
• Delivering user training and creating clear system documentation.
• Experience working within a large, complex organisation or Higher Education environment.
• Familiarity with Jira or similar work management tools.

Responsibilities

• Maximise the value of the Salesforce platform across the University.
• Work primarily across Sales Cloud and Service Cloud to shape how Salesforce supports people, processes, and student experience.
• Collaborate with stakeholders to understand business needs.
• Translate requirements into effective Salesforce solutions.
• Deliver configuration and enhancements.
• Improve processes and data quality.
• Support Salesforce users.
• Drive adoption of the Salesforce platform.
• Continuously evolve the platform to meet changing University needs.

Benefits

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• BUPA Cash Plan Private Medical Insurance coverage (applies to certain job roles)
• Support for development and funding for Salesforce certifications / exam costs
• Annual team trip to Salesforce / Agentforce world event in London.
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed