Agent(e) - Service client (Horaire soir)

Raymond Chabot Grant Thornton•Brossard, QC

22h•Hybrid

About The Position

In the recovery and insolvency team at the Brossard office, happiness at work is cultivated daily through simple but significant gestures: pleasant workspaces, moments of conviviality, attentive listening, and sincere recognition of everyone's efforts. Two permanent evening positions are currently available. Position #1: This is also a permanent position. The work schedule is 34 hours per week. The person must be available from Monday to Thursday from 11:00 AM to 7:30 PM, and Saturday from 9:00 AM to 1:00 PM. After the training period, the position is offered in a hybrid mode, i.e., 4 days of teleworking and 1 day in the office after the training period. Position #2: This is a full-time permanent position. The work schedule is 37.5 hours per week, from 11:30 AM to 8:00 PM, Monday to Friday. After the training period, the position is offered in a hybrid mode, i.e., 4 days of teleworking and 1 day in the office after the training period. As a Customer Service Agent at RCGT, you will be responsible for responding in both French and English with empathy and professionalism to phone calls, emails, chats, and text messages from clients facing financial difficulties. You will identify the client's needs to effectively guide the next steps, schedule meetings between clients and advisors, and ensure follow-ups. You will also initiate phone calls or video conferences with clients as needed, conduct research, validate relevant information, and perform various administrative tasks such as filing documents and following up on supporting documents. You will also accomplish any other related tasks to support the service operations.

Requirements

A high school diploma
A minimum of 2 years of experience in customer service or any other relevant experience
Excellent command of French
Good knowledge of Office suite software and Microsoft 365
Ability to learn new software (in-house software)
Be organized, autonomous, and proactive
Have good judgment
Ability to manage more than one task at a time
Show empathy and enjoy client contact

Responsibilities

Respond in both languages (French and English) with empathy and professionalism to phone calls, emails, chats, and text messages from clients facing financial difficulties
Clearly identify the client's needs to effectively guide the next steps
Schedule meetings between clients and advisors and ensure various follow-ups
Initiate phone calls or video conferences with clients, as needed
Conduct research and validate relevant information
Perform various administrative tasks, such as filing documents and following up on supporting documents
Accomplish any other related tasks to support the service operations