Agent Operations Manager

Valerie Health•Chattanooga, TN

11d•$145,000 - $180,000

About The Position

As an Agent Operations Manager, you will own a portfolio of workflows and drive them from manual or partially automated processes toward reliable, scalable automation. You will lead implementations, improve production performance, resolve complex issues, and decide where Agent Operations should focus next. You will take ambiguous problems from discovery through production: understand how customer workflows operate, translate requirements into agent behavior, prioritize competing opportunities, and make tradeoffs across automation impact, quality, urgency, and operational effort. You will partner closely with Customer Strategy, Operations, and Engineering, lead workflow discussions directly with customers, and help uplevel the Agent Operations team by developing reusable approaches, improving how the team works, and raising the bar for execution.

Requirements

4-7 years of experience from backgrounds such as consulting, finance, analytics, operations, technical implementation, product, or related roles.
Independently owned complex operational or technical work from ambiguous problem through launch and ongoing performance
Consistently identify the highest-leverage problems and make strong tradeoffs without significant direction
Combine analytical and systems thinking with a builder mindset and an instinct to improve how things work
Hands-on experience using data and technical tools to investigate and solve problems, such as SQL, APIs, integrations, logs, or agent configuration
Can drive work across technical and non-technical teams internally and with customers, communicate clearly, and make decisions with incomplete information

Nice To Haves

Learning velocity, evidence of achievement, and ownership

Responsibilities

Lead complex implementations: Own workflow discovery, configuration, testing, launch readiness, and post-launch performance across your portfolio.
Drive automation and performance: Identify where human effort is concentrated, diagnose failure modes, and improve automation efficiency, quality, SLA performance, and time to resolution.
Make technical and operational tradeoffs: Decide what Agent Operations can solve directly, what requires process changes, and when Engineering support is needed.
Prioritize the highest-leverage work: Balance customer impact, urgency, operational effort, and long-term scalability across competing workflows and issues.
Build leverage for the team: Turn successful approaches into reusable configurations, testing methods, monitoring, and playbooks, while helping more junior teammates solve difficult problems.