Agent/Investigator, Asset Protection (Chicago, IL)
About The Position
The Agent/Investigator, Asset Protection role is based in Chicago, Illinois, and supports stores in the surrounding areas. The position executes Asset Protection initiatives across an assigned group of 4–8 stores and implements shortage-reduction programs in high-shrink locations. It partners with local store management to achieve Asset Protection objectives and uses business and sales performance to support shortage reduction. The role assesses store operations, pre-shrink indicators, and safety compliance through operational audits; trains associates on approved Asset Protection initiatives, safety communications, and crisis-management protocols; and monitors controls and conducts surveillance to identify and investigate associate dishonesty. It also conducts investigations and interviews concerning inventory and cash loss and policy violations, uses CCTV or floor techniques to deter and apprehend theft in accordance with company policies, and supports Organized Retail Crime investigations in partnership with a Zone ORC Investigator and local law enforcement. Special projects are assigned by the Regional Manager of Asset Protection.
Requirements
- At least 2 years of experience in Asset Protection or relevant retail experience.
- Strong communication and interpersonal skills.
- Ability to evaluate circumstances and make timely decisions under company apprehension guidelines.
- Ability to work nights, evenings, and weekends as retail business needs require.
- Must pass a comprehensive background investigation.
- Must have a reliable means of transportation.
- Must fulfill physical requirements, including standing and walking.
Nice To Haves
- Four-year degree preferred.
- Wicklander-Zulawski interviewing training preferred.
Responsibilities
- Execute Asset Protection initiatives in assigned locations, typically 4–8 stores, and implement shortage-reduction programs in high-shrink locations.
- Partner with local store management to meet strategic Asset Protection objectives.
- Leverage business and sales performance to support shortage reduction.
- Participate in training store associates on approved Asset Protection initiatives and workshops.
- Assess store operations, pre-shrink indicators, and safety compliance through operational audits.
- Train store personnel on safety communication guidelines and current crisis-management protocols.
- Monitor controls and conduct surveillance to identify and investigate associate dishonesty.
- Conduct investigations and interviews related to inventory loss, cash loss, and policy violations.
- Conduct surveillance using CCTV or floor techniques to deter and apprehend theft in accordance with company apprehension policies.
- Initiate and support Organized Retail Crime investigations in partnership with the Zone ORC Investigator and local law enforcement.
- Complete special projects assigned by the Regional Manager of Asset Protection.
Benefits
- Incentive bonus program
- Annual companywide review process
- Flexible spending accounts
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Associate assistance program
- Paid parental and adoption leave
- Fertility and adoption benefits through Carrot
- Mental health and wellness app access through Headspace
- Paid time off
- One paid volunteer day per year
- Seven associate wellness half days per year
- Merchandise discount on all brands
- Career advancement opportunities and promotion from within
- Access to Associate Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
