Agent/Investigator, Asset Protection (Chicago, IL)

Abercrombie & Fitch • Chicago, IL

4d

About The Position

The Agent/Investigator, Asset Protection role is based in Chicago, Illinois and supports stores in the surrounding areas. The position executes Asset Protection initiatives across 4–8 assigned stores and implements shortage-reduction programs at high-shrink locations. Working with local store management, the role supports strategic Asset Protection objectives and uses business and sales performance to help reduce shortages.

The position assesses store operations, pre-shrink indicators, and safety compliance through operational audits; trains associates on approved Asset Protection initiatives, safety communication guidelines, and crisis-management protocols; and monitors controls and conducts surveillance to identify and investigate associate dishonesty, inventory or cash loss, policy violations, and theft. It also supports Organized Retail Crime investigations in partnership with the Zone ORC Investigator and local law enforcement, and completes special projects assigned by the Regional Manager of Asset Protection.

Requirements

• At least 2 years of experience in Asset Protection or relevant retail experience.
• Strong communication and interpersonal skills.
• Ability to evaluate circumstances and make timely decisions in accordance with company apprehension guidelines.
• Ability to work nights, evenings, and weekends as required by retail business needs.
• Must pass a comprehensive background investigation.
• Must have a reliable means of transportation.
• Must fulfill all physical requirements, including standing and walking.

Nice To Haves

• Four-year degree preferred.
• Wicklander-Zulawski training in interviewing preferred.

Responsibilities

• Execute Asset Protection initiatives in 4–8 assigned locations and implement shortage-reduction programs in high-shrink locations.
• Partner with local store management to meet strategic Asset Protection objectives.
• Leverage business and sales performance to support shortage reduction.
• Participate in store associate training on approved Asset Protection initiatives and workshops.
• Assess store operations, pre-shrink indicators, and safety compliance through operational audits.
• Train store personnel on safety communication guidelines and current crisis-management protocols.
• Monitor controls and conduct surveillance to identify and investigate associate dishonesty.
• Conduct investigations and interviews involving inventory loss, cash loss, and policy violations.
• Use CCTV or floor-surveillance techniques to apprehend and deter theft in accordance with company apprehension policies.
• Initiate and support Organized Retail Crime investigations in partnership with the Zone ORC Investigator and local law enforcement.
• Complete special projects assigned by the Regional Manager of Asset Protection.

Benefits

• Incentive bonus program
• Annual companywide review process
• Flexible spending accounts
• Medical, dental, and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Fertility and adoption benefits through Carrot
• Access to the Headspace mental health and wellness app
• Paid time off and one paid volunteer day per year
• Seven associate wellness half days per year
• Merchandise discount on all brands
• Opportunities for career advancement and promotion from within
• Access to Associate Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed