Asset Protection Investigator

External Ocean State Job Lot • North Kingstown, RI

4d • Onsite

About The Position

The Asset Protection Investigator safeguards Company assets by supporting enterprise-wide asset protection initiatives. The role analyzes surveillance video and point-of-sale data, prepares detailed reports, reviews eCommerce transactions for fraud, conducts safety and other audits as needed, and provides backup coverage for the corporate office operator desk. The position also supports internal investigations, claims, Human Resources inquiries, security activities, transaction processing, and requests from internal business partners.

The position works primarily in a climate-controlled office environment, with extended periods at a desk, table, or computer workstation and frequent near-vision tasks. No travel is required. The stated schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. The hourly pay range is $20.00–$22.00.

Requirements

• Proficiency in Microsoft Office and Google platforms, including Sites, Slides, Drive, Docs, and Sheets.
• Experience with video surveillance systems.
• Experience with Point of Sale exception reporting software, including building filters and subreports.

Nice To Haves

• An associate’s or bachelor’s degree in Criminal Justice or a related field is preferred.
• At least 1 year of experience working within a loss prevention department is preferred.
• Experience in a retail environment or distribution center is a plus.

Responsibilities

• Review surveillance videos, document footage in detailed reports, and share reports with corporate and field teams.
• Conduct comprehensive safety audits and support other business-related audits as needed.
• Investigate internal theft, develop cases, and enforce Company policies through video review and detailed report writing.
• Review video to support claims investigations, Human Resources inquiries, and other authorized requests, maintaining accurate documentation.
• Perform safety and security duties as needed, including warehouse and/or corporate office security, access control, and event support.
• Analyze video transactions and respond to inquiries from District Asset Protection Managers, Customer Service, and other internal business partners by phone and email.
• Process chargebacks, returned checks, audit refunds, voids, tax-exempt sales, and deposits.
• Use the Company’s loss and safety intelligence platform for report writing, store variance reconciliation, and record keeping.
• Review eCommerce transactions using rule-based fraud detection to identify online fraud, including account takeover, theft, and friendly fraud.
• Use investigative tools to investigate suspicious activity, analyze trends, report threats, and recommend mitigation.
• Contact customers for fraud verification, validate data, and research refund disputes for Customer Service.
• Respond to VeriFone PAYware and Cybersource inquiries and rectify issues.
• Cover the corporate office operator desk as needed.

Benefits

• Competitive paid time off (PTO).
• Medical, dental, and vision coverage.
• 401(k) program.
• Flexible spending account (FSA).
• Tuition reimbursement.
• 30% associate store discount.
• Complimentary access to OSJL-owned vacation properties.
• Discounted gym memberships.
• 30% off at OSJL-affiliated restaurants.
• Free lunch Fridays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed