Agent, In House Marketing Call Center

Travel + Leisure Co.•Portland, ME

1d•Onsite

About The Position

As a Chase Phone Room Agent, you're the recovery engine for our sales pipeline. Your job is to contact clients by phone: either signing them up for an upcoming presentation or reconnecting with guests who previously missed their appointment and getting them rescheduled. You'll work onsite supporting multiple resort brands across the region, partnering closely with marketing, sales, and operations to keep tour flow moving and qualified guests in the seats. This is a performance-driven role with uncapped earning potential.

Requirements

High School Diploma or GED required.
Salesforce CRM experience required; advanced familiarity a strong plus.
Minimum of 6 months call center, reservations, or equivalent customer service experience required.
Ability to actively listen to client needs and use that insight to build value and motivate attendance at a sales presentation.
Exceptional communication skills, both verbal and written, with a professional and friendly demeanor.
Strong problem-solving and customer service skills with the ability to think on your feet.
Demonstrated ability to work under pressure and meet deadlines.
Self-motivated, detail-oriented, and able to work independently.
Must be able to work flexible shifts including weekdays, evenings, and weekends to suit business needs.

Nice To Haves

Advanced familiarity with Salesforce CRM is a strong plus.

Responsibilities

Meet monthly tour flow targets set by management
Work an outbound call list daily to book new presentation appointments and recover previously missed tours
Qualify clients to ensure they meet the right criteria before scheduling
Manage confirmations and reschedules for both internal appointments and third-party vendor bookings with accuracy and follow-through
Maintain accurate data entry across Salesforce and sales center systems
Prepare and deliver chase materials to resort rooms as needed
Collaborate with marketing, sales, and resort operations teams across the region
Assist at the lobby marketing desk when needed
Compile and distribute daily performance numbers to regional leadership

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Paid time off (depending on position)
Parental leave (depending on position)
Holidays (depending on position)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program