Call Center Agent (In Person)

Commercial Bank & Trust Co • Paris, TN

13d • Onsite

About The Position

Join Our Team as a Call Center Agent! As a Call Center Agent, you will serve as a vital point of contact between the company and its customers, ensuring exceptional service and support making a meaningful impact behind the scenes!

Requirements

• High school diploma or equivalent
• Customer service experience

Nice To Haves

• Banking experience is a plus

Responsibilities

• Answers the incoming phones calls promptly, professionally, and courteously while providing exceptional customer experience.
• Resolve customer issues by identifying problems, researching answers, and guiding customers through solutions.
• Respond to the Customer Message Center and Info Inbox in a timely manner using proper grammar, professionalism, and e-mail etiquette.
• Escalate unresolved or complex issues to appropriate departments while maintaining ownership of the customer experience.
• Maintain up-to-date knowledge of company products, services, policies, and procedures to assist customers effectively.
• Follow call center scripts and guidelines while adapting communication style to meet individual customer needs.
• Participate in ongoing training and team meetings to improve skills and stay informed about updates.

Benefits

• At CBTC, our Core Values— Integrity, Respect, Trust, Client Service, Collaboration, Accountability, and Community Commitment —guide everything we do.
• Join a team that values people, supports your growth, and is committed to making a difference every day.
• Commercial Bank and Trust Company is an Equal Opportunity Employer - Vets/Disabled

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED