Agent in Charge

Verano•Highland Park, IL

22h•Onsite

About The Position

The Agent in Charge provides individualized customer service and educational consulting, and may manage patient records. At the direction of the Assistant General Manager (AGM), this role also supports and directs dispensary staff. Approximately 30% of the role is focused on inventory activities, including maintaining accurate inventory records. The position operates in a retail environment and requires applying applicable cannabis-industry regulations and providing information about cannabis products without giving medical advice.

Requirements

At least 2 years of retail or hospitality experience.
Must be at least 21 years of age.
Desire to learn about cannabinoids, terpenes, and product application and consumption methods.
Flexibility to accommodate scheduling demands, including some weekends, regularly scheduled shifts, and applicable holidays.
Ability to use office equipment such as computers and printers, and software including Word, Excel, and email.
Ability to learn and understand federal, state, and local laws relating to the cannabis industry and safety regulations.

Responsibilities

Greet customers and patients with a positive attitude and provide individualized customer care.
Assist with inventory cycle counts, report discrepancies to retail leadership, retrieve products from the vault for Cannabis Advisors, and help verify received products and required documentation.
Support the Inventory Manager in reconciling physical inventory with state tracking and point-of-sale (POS) systems, and help ensure systems and scales function properly.
Open and close the store as directed by the AGM or General Manager (GM).
Educate customers and patients about cannabis products, uses, methods, and efficacy without providing medical advice.
Verify online orders for accuracy and completion before pickup.
Assist Cannabis Advisors with product and POS questions and support managers and other advisors as needed.
Build rapport with regular customers and patients to encourage repeat business.
Handle cash transactions, including bank drops and daily payouts, as directed by the GM or AGM.
Complete POS transactions and ensure the state-monitored inventory system accurately reflects available product.
Maintain a clean, organized, and sanitized workstation and storefront.
Follow applicable local and state compliance requirements and remain open to ongoing cannabis education and training.
Perform other duties as assigned.