Agent(e) de soutien aux ventes

Leaseweb • Montreal, QC

1d • Hybrid

About The Position

In this role, you will support the Sales team’s daily activities by efficiently managing administrative and commercial requests. You will also contribute to customer retention, service-level compliance, and the continuous improvement of the customer experience.

Requirements

• Excellent organizational, prioritization, and multitasking skills.
• A proactive, detail-oriented, and customer-focused approach.
• Strong written and verbal communication skills.
• The ability to collaborate effectively with multiple teams and stakeholders.
• Sound judgment when applying established business and negotiation criteria.
• Strong adaptability to evolving systems, processes, and priorities.
• A solution-oriented mindset focused on service quality and achieving business objectives.

Responsibilities

• Manage contract amendments, renewals, and the preparation of business cases based on established business criteria.
• Classify, prioritize, and assign requests from the Sales queue, including ISR and BDM tickets, chat requests, and abandoned carts.
• Carry out customer retention activities and communicate with customers by phone and email.
• Apply established negotiation criteria and ensure thorough follow-up on customer cases.
• Meet service-level agreements (SLAs), including initial response times and follow-up within 24 business hours.
• Help maintain a Net Promoter Score (NPS) above 50 by providing fast, professional, and customer-focused service.
• Collaborate closely with the Sales, Order Delivery, Technical Support, and Customer Service teams.
• Anticipate needs and propose effective solutions to operational challenges.

Benefits

• Participation in the annual company bonus scheme
• Group RRSP with employer contribution
• Internet allowance
• Hybrid telework policy (max 2 days from home)
• Vacation entitlement based on your experience + 5 mobile days per year
• Group insurance + telemedicine + health care management account
• Allowance for lunch and fresh fruit provided when in the office.
• Personalized learning platform offering a variety of courses, and training
• Fun events year-round – from virtual pub quizzes to summer parties, company runs, quarterly hackathons, and much more
• A multicultural work environment (our colleagues are from over 60 countries!) in a company where you can truly make a difference.
• Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed