Agent de douanes - Customs Agent

CMA CGM•Montreal, QC

About The Position

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment. This position is designed to support customs operations and provide quality service to clients while ensuring regulatory compliance.

Requirements

Attestation in collegiate studies or diploma in professional studies or the academic equivalent, and experience in customs industry is required; CCSC (Certified Customs Specialist) Certificate preferable.
0 - 3 years’ experience in consulting and/or in customs clearance
Basic knowledge of Miscrosoft office (Word, Excel, Outlook);
Fluent in French and English (both orally and written), because this position serves clients and communicates with suppliers outside Quebec;
Ability to communicate clearly;
Ability to manage stress;
Attention to detail;
Professionalism;
Excellent interpersonal skills;
Customer service.

Nice To Haves

CCSC (Certified Customs Specialist) Certificate preferable.

Responsibilities

Preparation, customs clearance, and classification of air, ocean, and ground shipments.
Ensure costs related to the file are indicated on the billing document.
Ensure the delivery of merchandise.
Comply with the laws and regulations of the different governments and the ISO standards set out by the company.
Resource person for clients regarding customs procedures.
Communicate with different stakeholders in an effort to offer superior service.
Present innovative solutions to clients.
Communicate, without delay, pertinent information and issues to the immediate supervisor.
Other duties as assigned by the immediate supervisor.
Prepare and follow claims, amendments, and drawbacks.
Understand and comply with the laws and regulations of different governments as well as procedures established by CEVA – Air & Ocean Canada including ISO norms of the company.
Approve and follow up on certificates of origin.
Support agents in the customs and consulting department.
Other duties as defined by the immediate supervisor.