Customs Brokerage Agent

Expeditors • Reno, NV

1d • $22 - $28 • Onsite

About The Position

Ensure the proper and timely movement and clearance of freight, while providing exceptional customer service within the Customs Brokerage department. This role involves managing the smooth and timely shipment process flow, accurate data entry into operational systems, tracking and tracing shipments, and providing proactive communication to internal and external customers. The agent will also be responsible for accurate and timely client billing, including dispute resolution, and ensuring compliance with company policies and external regulations. Cross-training to support team coverage is expected, as is professional representation of Expeditors to customers, service providers, and government agencies. The role requires continuous identification of areas for efficiency improvement, adoption of technology, and achieving a standard of 52 hours of training per year. Driving customer relationships to exceed expectations and offering solutions with a sense of urgency are key aspects of this position.

Requirements

• Knowledge and/or prior experience of industry specific qualifications
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• MUST BE LOCAL

Nice To Haves

• Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize their ability to complete their work
• Achieve standard of 52 hours training per year, including all mandatory trainings
• Drive and develop customer relationship in order to exceed their expectations
• Have a sense of urgency, be willing to help by offering solutions

Responsibilities

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage
• Professionally represent Expeditors to our customers, service providers, and government agencies

Benefits

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement
• May be eligible for bonus following first year of continuous employment in position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed