Agent(e)- centre de contacts (bilingue)

CAA-Quebec•Montreal, QC

8d•Hybrid

About The Position

Ready to join a team where people, collaboration, and efficiency are at the heart of everything we do? At CAA-Québec, you'll discover a stimulating environment where every call is an opportunity to help, advise, and make a real difference for our members. Here, every conversation counts. We prioritize people and are looking for committed, attentive, and motivated individuals to help others. Ready to make a difference? We offer a regular position with a guaranteed minimum of 28 hours per week, a schedule communicated 4 weeks in advance, and two consecutive days off. Flexible availability (day, evening, and weekend) is required. Schedules may vary but are always planned in advance. Training will begin on May 25, 2026. It will last five weeks full-time and will take place in person at our offices. By joining CAA-Quebec, you add your individual touch to our community, with the shared goal of assisting our members. It means growing in a spirit of camaraderie, openness, and benevolence. The perfect place to blossom and develop through contact with a wide range of expertise. A stimulating experience where everyone is recognized and sensitive to the needs of one another. It’s being part of an inspiring, reliable team driven by the will to succeed. You’ll find no shortage of jobs here. Come and progress in a healthy organization filled to the brim with opportunities for professional development. We are committed to enabling our talented people to pursue a career path that suits them, and to giving them every chance to make the most of their potential. Assisting our members has been in our DNA since 1904. Their needs are at the heart of all our decisions. What matters most to us is helping them resume their activities quickly. We support them in their daily lives, at all times.

Requirements

High school diploma
A minimum of 2 years of experience in customer service and sales, essential for success in this role
Excellent listening and analytical skills
A talent for consultative selling and retention
A customer satisfaction-oriented approach
Proficiency in French and English
Good stress management
Comfort with various IT tools

Responsibilities

Leverage your needs analysis expertise to propose adapted solutions while creating value for our members and clients.
Propose relevant products, give informed advice, and manage objections with ease.
Contribute to achieving objectives by leveraging your persuasion skills and active listening.
Offer an authentic and personalized customer experience to build and maintain a lasting relationship of trust with members.
Become a CAA-Québec ambassador by promoting products and services according to needs.
Work rigorously while respecting established procedures and processes.

Benefits

Salary of $23.22/hour
Schedule known 4 weeks in advance
Hybrid remote work (minimum presence 2 times per month)
Comprehensive group insurance
Pension plan (between 2% and 6% matching contributions!)
3 weeks of vacation
Possibility to buy leave
Employee and family assistance program
Free CAA-Québec membership card
Various discounts in our Travel centers, for your insurance, and with our partners.
Opportunities for professional development