Agent Advisor, Onboarding

Serhant

9d•Remote

About The Position

SERHANT. is hiring a motivated, detail-oriented Advisor focused on Agent Onboarding in its S.MPLE Department. The role welcomes new agents to the SERHANT. ecosystem, guides them through onboarding, and encourages early adoption of tools and services that support long-term success. The Advisor leads group onboarding and individual check-ins, tracks progress, provides responsive support, and contributes to improving onboarding processes. The position uses internal AI tools and proprietary technology, and supports S.MPLE requests with quality deliverables and timely turnarounds. This is a remote-eligible position for candidates who live in the United States. It may involve occasional work at a SERHANT. office or attendance at offsites, as agreed with the manager. The schedule is full-time, 40 hours per week, Monday–Friday, 9 AM–5 PM. The national base pay range stated is $70,000. Compensation is determined based on factors including skills, relevant experience, and work location.

Requirements

1–3 years of experience in customer success, onboarding, training, or administrative support.
Experience leading small groups or training sessions in a remote environment.
Strong communication skills and the ability to explain systems and processes clearly.
Comfort using CRMs, digital platforms, and AI-driven tools in a fast-paced environment.
Strong organizational skills, a proactive mindset, and attention to detail.
Ability to manage multiple agent relationships and follow-ups concurrently.
Experience working remotely and independently while remaining collaborative.
Availability to work full-time, 40 hours per week, Monday–Friday, 9 AM–5 PM, to support SERHANT. markets.
Must live in the United States.
Must be currently authorized to work in the United States without now or future sponsorship.

Nice To Haves

Real estate experience is a plus.

Responsibilities

Assist with executing a smooth, personalized onboarding process for new agents.
Lead weekly group onboarding sessions for new agent cohorts.
Conduct one-to-one check-in calls with new agents during their first 90 days to reinforce training and provide guidance.
Track and manage agent learning outcomes and progress through onboarding milestones.
Become proficient in the SERHANT. ecosystem to support agents, answer questions, and resolve issues.
Encourage early and effective adoption of key tools and systems to help agents become proficient more quickly.
Respond promptly and professionally to agent questions about technology, workflows, and expectations.
Contribute to improvements in the onboarding roadmap based on agent feedback and department priorities.
Use internal AI tools and proprietary technology to improve onboarding and support efficiencies.
Assist with S.MPLE requests, providing high-quality deliverables on time.
Provide outstanding customer service and a welcoming, empowering experience for new agents.
Meet performance expectations and contribute to department goals and KPIs, including agent engagement, onboarding outcomes, S.MPLE adoption, and service quality benchmarks.
Participate in department meetings and cross-functional collaboration to continuously improve onboarding.
Perform other duties as assigned or changed by the company.