Agency Operations Manager, Commercial position - AR/KS/MO/OK
About The Position
GEICO is seeking an Agency Operations Manager, Commercial to grow agency relationships and increase the profitability of GEICO and GEICO-affiliated products within an assigned territory. Under general direction, the role grows revenue by maintaining relationships with 120–150 truck and commercial specialist accounts. The manager develops, tests, and implements best practices and processes to improve the proficiency of field and call sales resources. Candidates must reside in the Midwest near a major airport and be able to travel overnight within their geographic area. The territory covers Arkansas, Kansas, Missouri, and Oklahoma, with overnight travel of 40%–50%. The role involves managing agencies through in-person, virtual, phone, and email interactions, developing territory and sales plans, training agencies and sales teams, and reporting to leadership. GEICO describes its culture as inclusive and collaborative and offers competitive pay, benefits, and flexibility. The company also highlights personalized development programs, mentorship, and certification assistance. GEICO will not sponsor a new applicant for employment authorization for this position.
Requirements
- Able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and demonstrate strong organization and priority-setting skills.
- Able to multitask.
- Able to learn and apply substantial technical and procedural information.
- Prior experience driving sales results.
- Able, with or without accommodation, to perform essential functions including seeing, hearing, typing, and speaking.
- Able to speak clearly, empathetically, and professionally by phone.
- Adhere to the GEICO Code of Conduct, company policies, and operating principles.
- Comply with GEICO driving standards and/or policy.
- Meet the attendance standard at a business location to perform necessary job functions and facilitate interaction with subordinates and management.
- Hold a valid driver’s license and auto insurance.
- Reside in the Midwest near a major airport and be able to travel overnight within the geographic area.
Nice To Haves
- Prior experience working with different lines of insurance, such as P&C, commercial, or life and health.
- Seven or more years of experience in personal and commercial lines and related coverages across agencies of different sizes and types.
- MBA or similar advanced degree.
Responsibilities
- Prospect, interview, and approve new agency appointments to expand GEICO’s agency distribution.
- Manage agents in the assigned territory through in-person, virtual, phone, and email interactions; build relationships, deliver training, manage agency performance, and implement agency-program policies and procedures.
- Analyze the territory to determine where to allocate time and resources, and execute a strategic plan to achieve growth and profitability goals.
- Apply commercial insurance knowledge, product knowledge, competitive placement information, industry trends, sales tools, and agency technology to deliver effective sales calls and help agencies solve problems and grow revenue.
- Prepare and document pre-call strategies; identify opportunities to help agencies grow Company-written premium; and document sales calls and agency strategies.
- Work with product management to identify opportunities and provide competitive intelligence to help improve GEICO’s industry position.
- Document effective processes for prospecting, qualifying, and onboarding new commercial agencies.
- Document effective processes for training agency principals, agents, and representatives; provide competitive-comparison feedback to product and strategy teams as available.
- Monitor agent performance against action plans, document needed actions, and take action to help employees and agents grow their business with the Company.
- Create and deliver annual and semi-annual sales plans, regular updates, and reports to leadership.
- Interact with critical state and industry association groups to identify growth efforts in new and existing states.
- Develop onboarding, training, and development plans, including mentoring, for new Company sales and sales-process teams.
Benefits
- Competitive pay, benefits, and flexibility to support well-being and future.
- Personalized development programs, mentorship, and certification assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
