Agency IT Specialist II - Baltimore Police Department

Baltimore City•Baltimore, MD

6d•$78,588 - $125,740

About The Position

An Information Technology Specialist provides technical support to customers for personal computers and network system infrastructure equipment. The work includes testing, updating, maintaining, and providing training on mainframe client servers and microcomputer software and hardware, as well as responding to helpdesk requests. The role may involve leading and training less experienced IT Specialists, but does not include full supervisory duties or responsibilities. The City of Baltimore seeks a candidate with a Bachelor of Science degree and one year of related specialty IT experience, or an equivalent combination of education and experience. Related specialty experience may include system engineering, network engineering, information security, application programming, systems design, database management, GIS, custom report writing, or developing and supporting cloud-based software integrations. Excellent verbal and written communication skills are required. Previous IT work lead experience, government IT experience, and advanced technical credentials are preferred. Candidates under final consideration must authorize the release of criminal conviction information. All selected candidates, including current City employees, must complete a mandatory six-month probation. Qualified candidates may be considered for vacancies as they arise for at least six months. Education must be from an accredited institution; education obtained outside the United States must be evaluated for U.S. equivalency.

Requirements

Bachelor of Science degree, or an equivalent combination of education and experience.
One year of related specialty IT experience, or an equivalent combination of education and experience. Specialty experience is required if the degree is unrelated to IT.
Excellent verbal and written communication skills.
Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.
Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.
Knowledge of current trends and developments in network-based communications systems.
Knowledge of computer-based communications protocols.
Skill in developing database queries and generating reports.
Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.
Skill in cartographic map design, accuracy of presentation with required map components and elements, layout, and design.
Ability to analyze, apply logic, and solve technology problems.
Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.
Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.
Ability to schedule and perform preventative and corrective maintenance procedures and repairs.
Ability to write detailed technical reports and analyses.
Ability to develop a working knowledge of computer systems software and operating systems.
Ability to develop systems software and systems software testing procedures.
Education must be obtained from an accredited institution. Education credentials obtained outside the United States must be evaluated for U.S. equivalency.
Candidates under final consideration must authorize the release of criminal conviction information.
Selected candidates must complete a mandatory six-month probation.

Nice To Haves

Previous IT work lead experience.
Previous IT experience in government.
Advanced technical credentials, such as Project Management Professional (PMP) or Certified Information Security Manager (CISM).

Responsibilities

Provide technical support to customers for personal computers and network system infrastructure equipment.
Test, update, and maintain mainframe client servers and microcomputer software and hardware.
Provide training on mainframe client servers and microcomputer software and hardware.
Respond to helpdesk requests.
May lead and train less experienced IT Specialists.
Install, repair, and troubleshoot network programs, hardware, and systems.
Develop database queries and generate reports.
Schedule and perform preventative and corrective maintenance procedures and repairs.
Write detailed technical reports and analyses.
Develop systems software and systems software testing procedures.