Afternoon Tea Manager
About The Position
The Afternoon Tea Manager leads and elevates The Pfister Hotel’s signature Afternoon Tea experience, ensuring exceptional guest service, operational excellence, and flawless execution that reflect the hotel’s rich heritage and luxury hospitality standards. This role oversees all aspects of daily operations, including service delivery, team leadership, guest relations, and program administration. In addition, the Afternoon Tea Manager drives the growth and evolution of the program through innovative themed experiences, strategic partnerships with Marketing, and revenue-generating initiatives. By creating memorable guest experiences, increasing engagement, and identifying sales opportunities, this position plays a key role in enhancing the program’s reputation, profitability, and long-term success.
Requirements
- Experienced hospitality leader passionate about creating memorable luxury experiences.
- Understands the service, presentation, and attention to detail that define an exceptional Afternoon Tea program.
- Food and beverage leadership experience in a luxury hotel, fine dining, or upscale hospitality environment.
- Commitment to delivering polished, personalized service and leading high-performing teams.
- Strong operational and financial management skills.
Responsibilities
- Leads and elevates The Pfister Hotel’s signature Afternoon Tea experience.
- Ensures exceptional guest service, operational excellence, and flawless execution.
- Oversees all aspects of daily operations, including service delivery, team leadership, guest relations, and program administration.
- Drives the growth and evolution of the program through innovative themed experiences, strategic partnerships with Marketing, and revenue-generating initiatives.
- Creates memorable guest experiences, increases engagement, and identifies sales opportunities.
- Enhances the program’s reputation, profitability, and long-term success.
- Oversight of reservations, service flow, staffing, inventory, and guest satisfaction.
- Engages with discerning guests, maintaining the highest service standards.
- Ensures every Afternoon Tea experience reflects the elegance, consistency, and charm that make it a signature offering of The Pfister Hotel.
Benefits
- Competitive Pay
- Early Wage Access
- Paid Time Off
- Discounted On-Site Self-Parking
- 401(k) employer match
- Access to Employee Assistance Programs
- Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
- Complimentary, well-balanced meal every shift.
- Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters
- Health and Benefit packages are available for full-time associates
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
