Afternoon Greeter

Meijer•Southfield, MI

4d•Onsite

About The Position

The Afternoon Greeter provides a professional presence at store entrances to deter theft by engaging with customers entering and leaving the store, including customers exiting from the checkout area. The role requires awareness of customer activity and prompt engagement to validate receipts and recover unpaid merchandise. The Greeter also helps keep team members and customers safe by identifying and resolving safety concerns. The position involves responding to alerts, documenting and communicating theft, safety, and alarm incidents, and reducing store disruption by using company de-escalation and negotiation techniques. It requires frequent movement throughout the work area and may involve occasional outdoor work, changing hot or cold conditions, and high-stress situations.

Requirements

High school graduate or equivalent.
1–2 years of customer service experience or asset protection experience.
Clear and professional written and oral communication skills.
Ability to move actively throughout the work area for long periods.
Ability to respond to alerts quickly and urgently.
Ability to learn and interact with new and existing technology solutions.
Ability to use technology to document and communicate incidents.
Ability to learn and apply negotiation and de-escalation techniques.
Ability to work successfully with conflict.
Fluent English: understand, speak, read, and write.
Normal or corrected vision and hearing.
Ability to use fine motor hand functions.
Ability to quickly exit from an escalating situation.

Responsibilities

Identify and quickly resolve unsafe conditions and situations.
Deter theft through an active presence and engagement with customers entering and exiting the store.
Respond urgently to alerts to check receipts, recover unpaid merchandise, and resolve alarms.
Reduce store disruption by following company de-escalation and negotiation techniques.
Document and communicate theft, safety, and alarm activity incidents.
Maintain knowledge of product locations to direct customers.