Aftermarket Support Specialist

SRS Distribution Inc.•Peachtree Corners, GA

1d•Onsite

About The Position

The Aftermarket Support Specialist role is responsible for supporting sales teams and customers on specialized commercial parts and supplies and all aftermarket parts and supplies. This role executes daily operations of the sales support function, ensuring efficiency and adherence to company standards. The specialist delivers high-quality, responsive service to clients and territory managers, addressing inquiries, managing orders, and resolving issues promptly in a fast-paced environment. They also assist in the development and implementation of sales strategies and promotions for parts, aligning with company objectives, and provide technical support as needed. The role involves monitoring sales metrics, analyzing trends, and implementing improvements to sales processes. Collaboration is key, working closely with inventory teams to ensure accurate stock levels for commercial parts, coordinating with purchasing to forecast needs and manage supply chain logistics, and liaising with other departments such as marketing, technical support, and sales to ensure a cohesive approach to business objectives. Participation in cross-functional teams to drive company-wide initiatives is also expected. The specialist will assist store personnel in identifying, quoting, and ordering parts and supplies, work cooperatively with others, and participate in ongoing training to stay current on product knowledge. Compliance with all company policies and procedures, and maintaining regular, punctual, and reliable attendance and availability are essential. All tasks described are considered essential functions, and reasonable accommodations may be made for individuals with disabilities.

Requirements

2 years’ experience in the HVAC industry or related field
2 years HVAC commercial parts and products experience
2 years customer service experience
Proficient computer skills in MS Office, specifically MS Excel.
Proven multi-tasking skills
Excellent written and verbal communication skills
Possess a valid driver’s license
Possess a satisfactory driving record as determined by company driver policies

Nice To Haves

Bachelor’s Degree preferred
SAP experience, a plus
Analytical aptitude preferred

Responsibilities

Execute daily operations of the sales support role, ensuring efficiency and adherence to company standards
Deliver high-quality, responsive service to clients and territory managers, addressing inquiries, managing orders, and resolving issues promptly in a fast paced environment.
Assist in the development of sales strategies for parts, aligning with the company’s objectives
Assist in the implementation of sales promotions.
Provide technical support as needed.
Monitor sales metrics, analyze trends, and implement improvements to sales processes
Work closely with inventory teams to ensure accurate stock levels for commercial parts, minimizing both overstock and stockouts
Coordinate with purchasing to forecast needs and manage supply chain logistics
Use data to drive decision-making and optimize team performance
Liaise with other departments such as marketing, technical support, and sales to ensure a cohesive approach to business objectives
Participate in cross-functional teams to drive company-wide initiatives
Assist store personnel (ISPs and DCMs) in identifying, quoting and ordering parts and supplies
Work cooperatively with others
Participate in ongoing training to stay current on product knowledge.
Comply with all company policies and procedures
Maintain regular, punctual and reliable attendance and availability