Aftermarket Specialist

Flow Control Group•Nashville, TN

3d•Onsite

About The Position

The Aftermarket Specialist will serve as the primary contact for customers seeking parts or services from O’Brien Equipment. This role requires current product and services knowledge to answer questions, provide recommendations, and offer solutions. Ongoing training will be provided to stay current with product knowledge and software. The specialist will be responsible for generating quotes, communicating with customers, and maintaining customer contact information. Order fulfillment includes processing orders, submitting paperwork, factory communications, and managing ship product defects or warranty issues. This role also involves tracking and maintaining stocked parts inventory for the Nashville office and performing general office housekeeping tasks. The position requires limited supervision.

Requirements

Current product and services knowledge.
Effective use of the latest software needed for certain products.
Ability to perform position requirements with limited supervision.

Responsibilities

Serve as the primary contact for customers seeking parts or services.
Maintain current product and services knowledge to answer questions, provide recommendations, and offer solutions.
Participate in ongoing training for product knowledge and software.
Generate quotes for products and services.
Communicate with customers in a timely and professional manner.
Maintain customer contacts and sales efforts for accuracy and reference.
Process orders and submit required project paperwork.
Handle factory communications.
Manage ship product defects or warranty issues.
Track and maintain stocked parts inventory for the Nashville office.
Perform general office housekeeping tasks.
Perform position requirements with limited supervision.
Undertake other duties within the reasonable scope of the position.