Aftermarket Parts Specialist

MBF North America•Petaluma, CA

3d•Onsite

About The Position

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading. ProMach's MBF North America, a supplier of bottling and packaging equipment, is seeking an Aftermarket Parts Specialist. This position is responsible for handling all details involving MBF North America customers for aftermarket parts requirements. This position reports to the Director of Operations and will be located on the Northern California, Petaluma facility.

Requirements

Demonstrated experience in customer service.
Experience with ERP software systems for sales, procurement and inventory.
Self-starter and ability to multi-task to meet the time-sensitive needs of the customer.
Highly dependable attendance and punctuality
Must have demonstrated ability to read, understand and follow instructions.
Knowledge of Parts and related questions regarding machines sold by MBF North America.
Able to navigate and understand machine manuals.
Demonstrate knowledge of arithmetic including decimals, fractions, percentages, and statistical formulas.
Must have good or correctable eyesight and no color blindness with clear ability to distinguish color variations.
General mechanical and electrical knowledge base.
Ability to navigate machine manuals and technical documents.
Strong analytical and problem-solving skills
Professional Interactive Communication Skills, written and oral.
Excellent organizational skills and attention to detail
Strong Windows based knowledge, Microsoft products (Outlook, Word, Excel, PowerPoint) and strong computer skills.
Ability to function well in a high-paced and at times stressful environment
Microsoft Office Suite (Word, Excel, Power Point), CRM and ERP software

Nice To Haves

Prior experience with winery or beverage machinery will be a plus.
Prior experience in spare parts sales roles preferred.
Bilingual English/Spanish preferred

Responsibilities

Handle customer calls regarding Parts needs.
Serve as focal point for customer inquiries regarding replacement parts for their equipment.
Research information necessary to provide customers with correct part and price information.
Evaluate machinery parts applications and research machinery drawings and bills of materials as necessary.
Provide customers with post-sales follow up if there are delays or any other concerns.
Build relationships and build customer confidence through positive customer contact.
Active in warehouse duties such as shipping, receiving, order fulfillment, inventory audits and cycle counts, organization and housekeeping as needed.
Perform purchasing activities.
Parts support to Field Service Technicians.
Use and maintenance of ERP inventory application software.
High compliance use of Salesforce CRM
Working with Accounting on processing invoices, PO’s, and RMAs, etc.
Develop reports on inventory stock, lead time and concerns for department managers.
Performs other duties as assigned