Aftermarket Sales Specialist

Holt of California•Pleasant Grove, CA

1d•$32 - $36•Onsite

About The Position

The Aftermarket Support Specialist serves as a central coordination point for all service-related opportunities identified through inspections, condition monitoring, telematics, PSE’s and customer interactions. This role is responsible for ensuring that all actionable service items (“pull-through work”) are properly tracked, prioritized, communicated, and converted into completed work. Centralize CVA enrollment processes and documentation to support efforts to reduce WIP and improve billing efficiency. By managing service opportunities from identification through completion, this position enhances operational efficiency, increases service and parts revenue, and supports proactive customer engagement while allowing PSSRs to focus on relationship development and growth.

Requirements

Accountability - Ability to accept responsibility and account for his/her actions.
Accurate - Ability to perform work accurately and thoroughly.
Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
High school diploma or equivalent required
2+ years of experience in service coordination, operations support, or related field
Strong organizational and time management skills
Excellent communication and coordination abilities
Ability to manage multiple priorities and follow tasks through completion
Detail-oriented with strong data tracking and reporting capabilities
Proficiency in Microsoft Office and service management systems
Must have a valid California driver’s license and a clean DMV report.

Nice To Haves

associate or bachelor’s degree preferred
Experience in heavy equipment, power systems, or dealership environment preferred
Familiarity with CAT systems (preferred but not required)

Responsibilities

Track and manage all technician inspection reports and service recommendations
Log and monitor actionable items and service opportunities
Ensure all opportunities are assigned to the appropriate service representative or PSSR
Follow opportunities from identification through quotes, scheduling, and completion
Maintain accurate records of open, pending, and completed work
Identify and track repair, maintenance, and upgrade opportunities generated in the field
Coordinate with service and parts teams to ensure timely quoting and follow-up
Submit work requests for units covered under ESC/CVA agreements
Monitor conversion rates and support efforts to improve capture percentage
Review condition monitoring data, inspection reports, and telematics alerts
Identify high-risk equipment conditions that may lead to downtime
Coordinate with service teams to prioritize and schedule urgent repairs
Ensure proactive communication with customers regarding equipment status
Act as a liaison between PSSR, service, parts, and customers
Ensure consistent and timely follow-up on all service opportunities
Support PSSRs by managing administrative and coordination tasks
Improve internal communication flow across departments
Upload quotes and invoices into third-party billing systems
Maintain accurate documentation for service and parts transactions
Complete CVA enrollment processes and documentation