Aftermarket Sales Engineer

Aerzen USA Corporation • Romeoville, IL

5h

About The Position

The Aftermarket Sales Engineer (ASE) is responsible for achieving regional growth targets by engaging Aerzen customers with our aftermarket service, repair, and parts solutions. The ASE is responsible for strategy development and deployment and works closely with the Regional Service Manager and Sales Team to uncover new revenue generating aftermarket opportunities with existing clients. The Aftermarket Sales Engineer will identify and create aftersales opportunities by expanding our end user interactions across all industries and providing an emphasis on the strategic accounts. The Aftermarket Sales Engineer will focus on sales of Preventative Maintenance Agreements, Overhauls, Advanced Exchanges, Control Upgrades, Spare Parts, and Equipment Modifications.

Requirements

• Education: Bachelor's Degree (four-year college or technical school) Preferred
• Engineering, Business or Related
• Area of Study: Engineering, Business or Related
• 3 to 5 years direct sales experience with manufacturing industry preferred
• Good knowledge of the end-user application and the relevant value chain
• Ability to analyze specific market needs and translate this into product sales
• Ability to travel in the markets/region
• Technical competency & mechanical aptitude of blowers and compressors
• Proficient in Windows 10, Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Salesforce, and Navision /Dynamics / SAP.
• Intermediate Math Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Telecommuting and/or Flexible Work Schedule: Yes, with manager Approval
• Ability to travel more than 50% of the time as needed.

Nice To Haves

• AutoCad experience a plus.

Responsibilities

• After Market Sales Strategy Development: Create and implement comprehensive after market strategies, analyzing market trends, competitor activities and customer feedback to identify growth opportunities to increase revenue from existing customer base in the water & wastewater, cement & mining, food, plastics among other strategic industrial sectors. Align Aerzen stakeholders and external sales reps in effort to meet and exceed regional growth targets.
• Customer Engagement: Obtain, maintain, and optimize our relationships with end users, placing an emphasis on customer needs, delivering tailored solutions through planned and regular site visits, trainings, phone calls, and follow-up interactions providing technical support to customer needs.
• Account Management: Identifies, manages, and proactively engages with strategic end user accounts and REPs with aftermarket focus to establish an account management strategy at all organizational levels. Comfortable talking with stakeholders at different levels (maintenance personnel, management, operations, production, purchasing, etc.).
• Solutions Focused: Presents solutions and recommendations to solve equipment problems, increase uptime, and lower O&M costs acting as a solution supplier focusing on customer specific needs considering the industry sector, added value, budget, etc. Prepare service and parts stocking plans for customers that maximize the utility of their Aerzen blowers and compressors and generate contingency plans to prevent or minimize impact of unplanned equipment failures.
• Lead Generation: Generates aftersales leads/opportunities through market analysis, working closely with sales and aftersales team members. Proactively seeks new opportunities and is able to follow up in a timely manner keeping record of all the interactions in the company’s CRM system.
• Training: Coordinates and facilitates strategic technical training to key accounts which supports reliability efforts and provides technical advice to maintenance and operations.
• Lead Management: Ensures leads/opportunities are handled in a timely manner and follows up the order process to maximize successful interactions and order closure. Actively manages leads in Aerzen’s Salesforce CRM.
• Proposals: Provides timely quotations to internal and external customers. Provides quotations and identifies the appropriate parts for service visits, service contracts, inspection visits and on-site training. Able to upsell customer on machine upgrades, overhauls, and advanced exchange. Understands installation, operational and maintenance needs of Aerzen equipment. Able to understand and communicate technical equipment details with others.
• Sales Support: Supports the sales team members to maximize aftersales growth by collaborating strategically considering customer specific requirements and situation. Identifies new sales opportunities, keeps records in the company’s CRM and communicates them with the sales team.
• Key Performance Indicators: Identifies and tracks (KPI's) that demonstrates year over year end user account growth, quotes generation, lead generation, contacts created, customer interactions (calls, visits) and revenue generated.
• Product Portfolio: Have a keen understanding of Aerzen USA's product portfolio and will demonstrate the technical capability to provide our end user with solid solutions to improve their equipment reliability.
• Data integrity: Update Aerzen’s ERP (Business Central) and CRM (Salesforce) with active contacts, machine installation base, and quote status starting with the strategic accounts.

Benefits

• competitive salary
• generous health benefits (to include 96% company-paid benefit plans) with company HSA contribution
• a 401(k) with company match
• a tuition reimbursement program
• a profit share bonus package
• opportunity to work with a dynamic group of professionals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level