Aftermarket Sales Representative

Cook & Boardman Group•Phoenix, AZ

3d•Onsite

About The Position

The Aftermarket Sales Representative is responsible for generating revenue by engaging current and prospective customers through strategic outbound calling, one-to-one communications, social engagement, field marketing and more. The primary purpose is to create opportunities for the sales of Doors, Frames and Hardware, and ultimately become a trusted advisor to customers such as, K-12 Schools, Healthcare, and College/ Universities. This position has a base salary + commission structure.

Requirements

Associate’s or Bachelor’s Degree, or an equivalent combination of education/experience
At least 3 years of related sales experience in construction and/or building supply sales
Experience with high volume cold calling
Strong Customer Relations skills
Strong Verbal and written communication skills
Proficient computer skills, including mainframe programs and Microsoft Office Suite
Must have good attention to details and strong organizational skills
Ability to be persuasive and influential in verbal and written communications
Working knowledge of Door Hardware, Locks and Access Control
Strong interpersonal skills
Strong sales and phone skills are a must.
Able to problem solve and resolve inquiries both internally and externally.
Supports the sales cycle in full, and is able to act independently.
Highly motivated and personable presence essential and must be able to meet quotas and sale initiatives.

Responsibilities

Obtain, maintain, and optimize customer relations through planned and regular sales visits and communications for given territory
Call on predefined customer and prospect lists to generate sales opportunities and follow up on new leads and opportunities within a competitive, fast-paced sales environment
Place 30-50 phone-based cold calls daily to aggressively pursuing retailers and develop new leads and potential customers
Obtain orders and establish new business by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
Service and build upon existing accounts, including resolving customer complaints by investigating problems
Respond to, engage with, and qualify inbound leads and inquiries via phone, email, and live chat
Achieve or exceed department quotas, sales goals and objectives, and deadlines
Identify target prospects and create strategic action plans to develop the accounts as customers
Follow up on all customer leads from external and internal sources
Submit orders by referring to price lists and product literature
Communicate regularly with key decision makers, such as: directors of maintenance and/or security, school superintendents and locksmiths
Maintain accurate and detailed activity notes, such as daily calls logs, results reports, weekly work plans, and monthly/annual territory analyses, to be reviewed periodically with manager
Contribute to team effort by accomplishing related results as needed
All other duties as assigned