Aftermarket Program Administrator

AAR Corp • Greensboro, NC

3d

About The Position

The Aftermarket Program Administrator manages the full lifecycle of aftermarket sales, including customer inquiries, quoting, order entry, fulfillment coordination, invoicing, and payment follow-up. The role supports improved customer responsiveness, reduced operational bottlenecks, and timely revenue capture for aftermarket repairs, spares, and services.

The administrator serves as the primary contact for aftermarket customers, develops quotations, coordinates with engineering and repair providers, manages sales order entry in the ERP system, and tracks orders through shipment. The role also ensures accurate invoicing, follows up on outstanding payments, collaborates with cross-functional teams, and supports process improvements.

Requirements

• Degree in Business, Engineering, Supply Chain, or equivalent experience.
• Experience managing order-to-cash processes.
• Strong communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Three or more years of aerospace aftermarket, MRO, or customer support experience.
• Familiarity with ERP systems; Epicor is preferred.
• Background in pricing analysis or technical sales support.

Responsibilities

• Serve as the primary point of contact for aftermarket customer inquiries and manage the shared customer care inbox.
• Develop and issue quotations using historical pricing, supplier inputs, and internal coordination.
• Coordinate with engineering and external repair providers to validate scope, pricing, and certifications.
• Convert customer purchase orders into sales orders and manage order entry in the ERP system.
• Track orders end-to-end and follow up to ensure timely progression and shipment.
• Communicate proactively with customers about order status, lead times, and issues.
• Ensure accurate and timely invoicing of completed work.
• Track outstanding invoices and follow up with customers to ensure payment is received.
• Collaborate with engineering, supply chain, production, and other cross-functional teams.
• Identify process inefficiencies and support improvements in quoting, order tracking, and customer response times.

Benefits

• Competitive salary and bonus package.
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Generous paid time off program.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level