Aftermarket Product Specialist

Hendrick Automotive Group

19h•Onsite

About The Position

Responsible for accurately preparing, maintaining, transmitting, and posting aftermarket product in a timely manner. This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following: Review and correct schedules, Process cancellations, Post ACH payments received, Verify cancellation forms are accurate and completely filled out to include customer/dealer signature and refund to section. Distribute refunds accordingly (ex. cut checks, down payment JE). Send cancellation request for processing. Verify monthly cancellation payments received, Post monthly cancellation payments, upon receipt from accounting manager via bank reconciliation. Manage/clear cancellation schedules for each store. Provide notes for any issues that need attention from the dealership management and give to the accounting manager for weekly review in debriefs. Build relationships and communication with dealership personnel, accounting managers and HAG. Maintains CSI at or above Company standards. Maintains an organized, clean and safe work area. Participates in required training. Records all hours worked accurately in company timekeeping system. Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values. Complies with Company policies and procedures. Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned.

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Previous Accounting experience in a high volume environment desired.
Strong organizational skills required.
Intermediate knowledge of Microsoft Office Products.
Ability to learn the Dealership Management System, Spreadsheet software, accounting software, and inventory software.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
The position requires regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and holidays.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to sit; use hands to finger, handle, and feel.
Duties are performed primarily at a desk in an office setting.
Work includes frequent clerical and administrative responsibilities and interaction with customers, managers and employees.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to add, subtract, multiply and divide.
Ability to calculate figures and amounts such as discounts, interest, commission, proportions, percentages, area, circumference, and volume.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Nice To Haves

GED
Associate Degree
Accounting
Automotive
Business
Human Resources
Information Technology
up to 3 years
Valid Driver’s License
Automobile Salesperson License

Responsibilities

Review and correct schedules
Process cancellations
Post ACH payments received
Verify cancellation forms are accurate and completely filled out to include customer/dealer signature and refund to section
Distribute refunds accordingly (ex. cut checks, down payment JE)
Send cancellation request for processing
Verify monthly cancellation payments received
Post monthly cancellation payments, upon receipt from accounting manager via bank reconciliation
Manage/clear cancellation schedules for each store
Provide notes for any issues that need attention from the dealership management and give to the accounting manager for weekly review in debriefs
Build relationships and communication with dealership personnel, accounting managers and HAG
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
Other duties as assigned

Benefits

Hendrick Automotive Group believes that its people are its most important assets.
Together, everyone achieves more.
We work as a team, best utilizing our individual talents and skills to reach a common goal.
Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent.
Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization.
At Hendrick Automotive Group we are defined by our integrity.
We believe in doing what is right for our fellow teammates, our customers and our corporate partners.
The core values of this company are what shape every action we take and every decision that is made.
Our customers are important to us. They’re family.
We genuinely desire for our customers to feel valued and cared about whenever inside our doors.
Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.
The Hendrick name is synonymous with winning, at the dealership and on the race track.
We are committed to continuing the Hendrick tradition of success and performance.
Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits.
The automotive industry is rapidly progressing.
Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes.
We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development.
We strive for excellence in all that we do.