Aftermarket Operational Excellence and Strategy Manager

ST Engineering North America•Baltimore, MD

4d•$120,000 - $150,000

About The Position

The Aftermarket Operational Excellence and Strategy Manager drives profitability, streamlines service operations, and executes long-term strategic growth roadmaps across aftermarket functions, including spare parts, LRU maintenance, repair and overhaul (MRO), and customer support. The role combines continuous improvement methodologies such as Lean and Six Sigma with strategic business modeling to optimize supply chain delivery, maximize service margins, and scale high-value aftermarket programs. The position develops business cases for strategic initiatives, supports service and license agreements, repair management programs, and OEM spare parts strategies, and aligns product lifecycle decisions with profitability. It also implements continuous improvement frameworks, standardizes service operations, monitors aftermarket performance indicators, and translates data into recommendations for senior leadership. This role requires access to export-controlled technology. Candidates must be a U.S. Person or fall within a legally recognized export control exception or authorization, and must provide valid proof of status if hired. Employment is contingent on satisfactory background check and drug screening results.

Requirements

Bachelor’s degree in Engineering, Business, Finance, or a related field.
10+ years of progressive experience in operations management, strategic planning, or aftermarket services within manufacturing, automotive, aerospace, or industrial equipment.
Must be a U.S. Person or qualify under a legally recognized export control exception or authorization, and provide valid proof of status if hired.
Successful completion of a background check and drug screening is required.

Nice To Haves

MBA.
Strong analytical and financial modeling abilities.
Demonstrated ability to lead cross-functional initiatives and influence without authority.
Excellent communication, executive presence, and stakeholder management skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Understanding of product lifecycle economics, repair and overhaul processes, and/or service business models.

Responsibilities

Drive business cases for strategic initiatives, including investment modeling, return on investment analysis, and market scenario planning.
Support the development and refinement of long-term service and license agreements, repair management programs, and OEM spare parts strategies.
Partner with Program Managers, Customer Service Program Managers, Engineering, Supply Chain, and Operations teams to align product lifecycle decisions and profitability.
Implement Lean, Six Sigma, and Value Stream Mapping frameworks to eliminate waste and reduce service cycle times.
Standardize operational processes across global service networks, warranty management, and inventory logistics.
Monitor aftermarket KPIs, including win rates, gross margins, repair management turnaround times, and inventory carrying costs.
Build executive dashboards and data-driven reporting structures to track service delivery performance and forecast future demand.
Translate complex data insights into actionable operational adjustments for senior leadership.