Aftermarket Network Development Manager – Central Coordination (DCNA)

Daimler Truck AG•Jacksonville, FL

3d•$104,000 - $133,000•Onsite

About The Position

Leads the central coordination and development of the DCNA aftermarket service network framework, ensuring a structured, scalable, and aligned approach across regions. Defines and implements the strategy, processes, standards, and controlling logic required to establish a sustainable service network development function in North America. Acts as the primary liaison between Service, Spare Parts, Finance, and Vehicle Sales, ensuring cross-functional alignment and integration of aftermarket network development into the broader DCNA business model. Coordinates and guides the regional Network Development Managers (field roles) and ensures consistency in execution, performance measurement, and partner development across all regions.

Requirements

Requires a Bachelor’s Degree and 5-7 years of relevant experience or 8 years of relevant experience in lieu of degree
Requires specialized knowledge of aftermarket service operations and service network development.
Demonstrated ability to analyze operational data and translate findings into service strategies.
Strong ability to manage partner relationships and drive performance through defined KPIs.
Effective collaboration skills across Sales, Customer Support, and Service organizations.
Proficiency using digital tools to manage projects and regional activities in a remote environment.
An attached resume is required.

Nice To Haves

Experience supporting regional service coverage models through partner development or alternative service solutions.
Demonstrated capability to influence and negotiate with external partners.
Ability to operate effectively in both office and service shop environments.

Responsibilities

Define and implement the overall service network development strategy and framework for DCNA
Establish standards for partner selection, onboarding, performance management, and network expansion
Ensure alignment of network strategy with customer needs, vehicle sales growth, and aftermarket business targets
Design and implement end-to-end processes for service network development (evaluation, onboarding, contracting, KPI tracking)
Lead projects to introduce systems, digital tools, and reporting structures to manage the service network
Establish controlling logic, KPI frameworks, and performance dashboards for Service Partners
Act as central liaison between Service, Spare Parts, Finance, and Vehicle Sales
Ensure full integration of service network development into: Warranty and service processes, Spare parts business and stocking concepts, Financial controlling and margin logic, Customer and vehicle sales strategy
Align stakeholder requirements into a consistent network development approach
Lead cross-functional initiatives to build and professionalize the DCNA service network
Drive implementation of new service models (Service Partner, mobile solutions, alternative coverage concepts)
Establish standardized procedures and ensure adoption across the organization
Provide guidance, structure, and prioritization to regional Network Development Managers (West & East)
Ensure consistent evaluation, onboarding, and performance management of Service Partners across all regions
Consolidate regional insights into central strategy adjustments and decision-making
Act as escalation and alignment point for complex network or partner topics
Define short-, mid-, and long-term service delivery concepts (CPW, Service Partner, Mobile Technician)
Evaluate and standardize network expansion methodologies and market entry approaches
Ensure the organization selects the right service model per region and customer segment

Benefits

annual bonus program
401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans