Aftermarket Customer Service Representative

Garland Commercial Ranges Ltd • Mississauga, ON

1d • CA$52,000 - CA$63,000 • Onsite

About The Position

The Aftermarket Customer Service Representative provides advanced customer support to customers, service agencies, and sales teams regarding equipment service, order management, and technical inquiries. This role serves as a key liaison between customers and internal technical, engineering, sales, and operations teams to ensure timely issue resolution and a high level of customer satisfaction. The position requires strong technical aptitude, customer service experience, and the ability to manage inquiries from initial contact through resolution.

Requirements

• Strong technical aptitude with the ability to understand and explain equipment operation and service concepts.
• Excellent verbal and written communication skills with a customer-focused approach.
• Strong problem-solving and analytical skills.
• Ability to manage priorities in a fast-paced environment with minimal supervision.
• Proficient in Microsoft Office (Word, Excel, Outlook) and service/order management systems.
• Ability to collaborate effectively across departments with external partners.
• Associate’s degree/Technical Degree in Business, Technical.
• 3-5 years of experience.
• 5 years of experience in lieu of a degree.

Responsibilities

• Deliver high‑quality communication and customer service support to internal and external stakeholders.
• Record and report complex warranty, service, product, and order‑related issues through cross‑functional collaboration.
• Maintain accuracy and ownership of customer, service, and technical records.
• Support team goals related to customer satisfaction, responsiveness, and issue resolution.
• Provide technical and customer service support via phone and email to customers, service technicians, service agencies, and sales teams.
• Acts as liaison between customer and internal teams (technical service, engineering, sales, customer service, operations) to resolve service and order issues.
• Identify root causes of service inquiries and recommend appropriate solutions or next steps.
• Maintain accurate service orders and customer documentation in applicable systems.
• Respond to routine correspondence and follow up on open issues until resolution.
• Participate in ongoing product, system, and process training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree