Remote Customer Service Representative - Aftermarket Auto Parts

Turn5, Inc. • Tampa, FL

20h • Remote

About The Position

Join our Customer Service Team and help support automotive enthusiasts with purchases for their dream builds while working from HOME. Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area, known for its award-winning platforms AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com. With the acquisition of Eckler’s, Turn5 now offers aftermarket automotive products for a wide range of vehicles. The company's purpose extends beyond selling car parts; it focuses on creating meaningful customer experiences by supplying unique products, providing educational content, and leveraging user-generated content to inspire enthusiasts globally. The Customer Service Representative will aid customers post-purchase, ensuring they receive the best possible service experience.

Requirements

• High school diploma or an equivalent combination of education and experience.
• A minimum of 1 year of previous Customer Service experience.
• Must have or have the ability to acquire automotive knowledge in all supported vehicles.
• Ability to maintain professionalism and use tact when dealing with difficult customers.
• Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel).
• Excellent organizational skills with the ability to handle multiple tasks simultaneously.
• Oral and written communication, interpersonal skills.
• Ability to prioritize workload and meet deadlines.
• Upon hire, successful completion of the Turn5 customer service new hire training program.
• Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.

Nice To Haves

• Bi-lingual a plus.

Responsibilities

• Takes incoming calls from customers concerning post purchase related issues or concerns, including returning product, tracking orders, cancellations, etc.
• Displays professional, courteous demeanor when handling customer calls.
• Provides prompt, efficient service for all customer inquiries.
• Efficiently enters and processes customer requests.
• Answers questions and educates customers around policies & procedures.
• Continues education and improves knowledge through company sponsored programs and training.
• Notifies Customer Service Leadership of trends or problems encountered.
• Meets performance expectations of the position regarding customer service quality, productivity, and availability.
• Upholds first touch resolution (FTR) standards.
• Participates in special projects and performs other duties as assigned by management.

Benefits

• Medical, dental, and vision coverage
• 401(k)/Roth plans with generous company match!
• Remote work
• PTO (Paid Time Off)
• Paid holidays
• Paid Parental Leave
• Travel assistance
• Confidential life services (i.e., counseling, consultation & wellness services)
• YMCA membership reimbursement
• Employee Discounts - Up to 50% off products on AmericanMuscle, AmericanTrucks, and ExtremeTerrain websites.
• Employee Discounts - Up to 20% off Special Orders from WheelPros and Turn14.
• Vehicle Mod Program - Annual $250 reimbursement for designated products on their websites.
• Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA)
• Short-Term Disability (100% covered!)
• Voluntary Long-Term Disability
• Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!)
• Voluntary Additional Life Insurance
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED