Aftermarket Parts Specialist

Watts Water•Centennial, CO

13h•Onsite

About The Position

As the Aftermarket Parts Specialist, you will be the primary connection between our customers and their HVAC parts and equipment needs. You will focus on delivering excellent customer service, selecting and promoting products, and supporting both customers and team members. You will handle in-person and phone interactions, manage parts orders and inventory, and ensure efficient service for our HVAC trade clients.

Requirements

High school diploma or equivalent required.
2+ years of experience in the HVAC or wholesale parts industry strongly desired.
Ability to lift objects over 25 lbs.
Comfortable climbing ladders and operating a forklift.
Valid driver’s license.
Proficiency in computer software; familiarity with Excel, Epicor, and Adobe a plus.
Must successfully establish employment eligibility and satisfactorily complete background checks, including drug screen, and required pre-employment testing as a condition of employment.

Nice To Haves

College degree or technical certificate in HVAC or a related industry preferred.
Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
Punctuality and dependability.
Ability to be flexible and adapt to changing work priorities and stressful conditions.
Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
Maintain productive and collaborative relationships with other Watts employees.
Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Responsibilities

Serve customers via counter service and phone, identifying the correct parts, equipment, and solutions to fulfill their requirements.
Receive and inspect shipments in our ERP system, maintain accurate stock levels, and keep a clean, organized warehouse.
Pack and ship orders directly from the warehouse, ensuring timely and accurate deliveries.
Assist with parts ordering and work order processing, collaborating closely with service technicians to facilitate repairs and maintenance needs.
Build strong customer loyalty by offering knowledgeable product support and resolving parts inquiries efficiently.
Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.