Aftermarket Business Manager - North East

JCB North America

4d•Remote

About The Position

This role is an opportunity to lead JCB’s aftermarket growth strategy in the northeast territory, delighting our customers by innovating new products to meet market demand and promoting our existing range. This role is based remotely with regular travel to customers, dealers and suppliers (70%) across the Northeast states.

Requirements

Field sales and dealer management experience.
Must be able to travel extensively (70%).
Bachelor’s Degree or equivalent combination of education and experience to successfully perform the duties of the position.
Working knowledge of the attachments business and application in the Construction and Agriculture sectors.
5- years of parts experience within a similar industry.
Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.
Strong problem-solving and analytical skills.
Ability to work in a high-stress environment.
Detail-oriented and able to work independently.
Collaborative approach to resolving issues impacting various groups across the enterprise.
Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions.
Enjoy working in a dynamic environment and be a self-motivated team player.
Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Responsibilities

Achieve JCB Inc parts and attachments sales and profit forecast within assigned territory.
Develop and implement a parts and service sales plan for territory. Plan will include structured sales campaigns to deliver annual sales objectives.
Work with key dealers on how to improve their dealer profitability by sharing best practice, training, and coaching.
Work with other JCB staff (Regional Sales Manager and District Support Manager) covering the same dealers to analyze aftermarket and structure and develop their operation commercially using the JCB Service Excellence Program to benchmark progress.
Look at “new product” opportunities and feedback to product dept.
Identify and prioritize product opportunities to enhance and develop JCB’s aftermarket offering.
Assist dealers in identifying market potential, JCB share, and propose recovery of lost business.
Reviews lost sales information with dealers and decide upon course of action to resolve issues.
Be aware of and report competitive parts/attachments supplier activities in assigned territory.
Launch and/or progress with all dealer departments Yellowshield extended warranty program, maintenance contracts and other JCB aftermarket solutions.
Review dealer stocks and ordering efficiency to maximize dealer profitability.
Work with service departments to develop the concept of service linked parts offers.
Make business decisions within the territory, including pricing and commercial support, to achieve target sales growth.
Regular review of dealer performance and progress to agreed marketing plans with senior management.
Support Attachments division with market intelligence and product requirements for region.
Other duties as assigned