After Hours Supervisor

Green Bay•Green Bay, WI

5d•Remote

About The Position

Join We Care Senior Care, a proud Home Instead franchise, where our mission is to help seniors remain safe and cared for in their homes. We are looking for compassionate and reliable caregivers to join our team as Care Professionals. If you want a career that allows you to live out your values and make a real difference—this is it. At the heart of our culture is our core value: Love (v.), defined as: Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment. We seek individuals who lead with love in all they do. About the Role: Join a team that makes a difference every day!! As an After-Hours Supervisor, you’ll be at the heart of connecting clients with compassionate care professionals who can make a meaningful impact in their lives. You’ll use your organizational expertise, communication finesse, and problem-solving skills to create exceptional client–care professional matches that ensure quality care and satisfaction for all. Are You a Leader who strives to bring out the best in people? Do you have a Passion to Help Others? Apply to our After Hours Supervisor today! Must live nearby Green Bay, Wisconsin to be considered for this remote position.

Requirements

Associate’s degree preferred , or equivalent professional experience.
At least three years of supervisory experience required
Strong computer skills with proficiency in Microsoft Word, Excel, and scheduling software .
Demonstrated ability to work independently , exercise sound judgment, and maintain discretion.
Exceptional communication and interpersonal skills —both written and verbal.
Strong organizational and time management abilities, with meticulous attention to detail.
Proven problem-solving , negotiation , and relationship-building skills.
Positive, resilient, and adaptable with the ability to manage multiple priorities in a fast-paced environment.
Professional integrity, reliability, and a commitment to excellence.
Willingness to work an abnormal schedule, including twelve-hour weekend shifts.
Regular, predictable attendance required.

Responsibilities

Coordinate Schedules: Manage the creation and maintenance of client and care professional schedules with a strong focus on quality matches and seamless service.
Responsive Placement: Quickly and effectively place care professionals in response to call-offs, schedule gaps, or evolving client needs.
Proactive Planning: Anticipate staffing needs, address scheduling challenges before they arise, and maintain smooth operations across all shifts.
Availability & Communication: Maintain a consistent home office presence to ensure immediate responsiveness to client and care professional needs.
On-Call Coverage: Participate in periodic overnight on-call shifts to ensure 24/7 support and continuity of care.
Relationship Management: Build positive relationships with care professionals and clients through active listening, thoughtful negotiation, and professional communication.
Coaching & Support: Provide guidance to care professionals on interpreting client care plans, company policies, and service standards.
Client Introductions: Coordinate introductions between new clients and care professionals, using discretion to foster trust and compatibility.
Efficiency & Compliance: Strategically manage schedules to maintain service hours, minimize overtime, and ensure compliance with all company and client policies.
Quality Assurance: Identify opportunities to enhance service delivery and follow through to maintain exceptional care standards.
Accurate Documentation: Log all communications, schedule changes, and relevant activity within the Home Instead Operating System (WellSky).
Transportation Coordination: Arrange transportation for care professionals as needed (e.g., Uber scheduling).
Collaboration: Actively participate in team, administrative, and care professional meetings.
Flexibility: Provide coverage for holidays, training sessions, and other assignments as needed.