After Hours Supervisor

Downtown Emergency Service Center•Seattle, WA

14h•Onsite

About The Position

The After Hours Supervisor works closely with each housing project to provide emergency consultation around facilities, client or personnel issues, and to ensure there is adequate staffing for each shift. They will coordinate with the Project Manager or designee in ensuring PTO requests and call-offs are covered on each schedule. This position provides consultation to staff on issues related to tenants, facilities, or extraordinary occurrences by acting as housing After Hours Supervisor during their regular shift, to ensure smooth information sharing and follow up, with a Project Manager available as back-up support. This position is also responsible for interviewing, hiring and orienting new on-call staff for the housing program as assigned. About DESC: Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home. DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

Requirements

BA degree (social service or behavioral science preferred).
Extensive relevant work experience may be substituted for degree, plus two years of experience with coordination responsibilities.
Two years of experience working with homeless, mentally ill, or chemically dependent adults.
Excellent general-purpose computer knowledge and computer skills.
Comfort working in open source applications and/or ability to learn new computer skills very important.
Strong computer application skills.
Demonstrated crisis management ability
Demonstrated leadership qualities
Ability to drive personal or agency vehicle, valid Washington State driver’s license and insurable driving record, preferred
Ability to communicate and work effectively with staff from various backgrounds and disciplines.
Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
Subscribe to philosophy of cooperation and continuity across programs and of consideration and respect for clients.

Responsibilities

Coordinate with each housing project, including the Shelter and to ensure adequate staffing is in place.
Communicate regularly with each Project Manager (or designee) to ensure adequate coverage of staff PTO requests and to fill last minute vacancies.
Interview, hire and orient new on-call employees.
Provide telephone and in-person consultation to staff across housing projects on client, facilities, or personnel issues.
Maintain web-based schedules for all Housing & Entry Services Programs.
Perform all duties of a Residential Counselor, covering various sites as needed.
Support Residential Counselors in their roles of milieu therapy, crisis management, and handling of daily building operations
Take initial calls to the on-call supervisor.
Provide feedback and consultation to staff.
Coordinate with staff to ensure appropriate follow-up in the event of crises or other extraordinary occurrences.
Refer calls to additional staff or departments as necessary.
Address emergent staffing issues, including redeploying staff as needed across the program.
Collaborate with Scheduler and project managers to create and maintain schedule for housing program.
Centrally coordinate and oversee staffing levels across programs
Perform other duties as assigned.