After Hours Scheduling Coordinator

Touching Hearts at Home of Southwest Boston • Canton, MA

22h • Remote

About The Position

We are looking for a dedicated and professional After-Hours Scheduling Coordinator & On-Call Home Health Aide to ensure seamless caregiver and client support outside of standard business hours and throughout the weekend. This role requires a customer service-oriented individual with clerical skills AND prior experience as a Home Health Aide (HHA) or Certified Nursing Assistant (CNA). Ideal candidates have experience providing phone support, managing off-hours scheduling needs and addressing client inquiries in a senior care environment. Additionally, they must be prepared to step in as an on-site caregiver in the event of staff call-outs, ensuring that our clients and their families receive the professional and compassionate care they deserve. We are currently looking for at least 2 After Hours Scheduling Coordinators to cover Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday.

Requirements

• Experience and proven comfort level in delivering Home Health Aide-level care are essential for this role
• Must have reliable phone service and internet access throughout their shift.
• Must be available and able to answer and respond to incoming phone calls throughout their shift.
• Valid driver's license AND registered vehicle.
• 1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting.
• Personal or professional experience working as Personal Care Aide (PCA) or Home Health Aide (HHA), Certified Nursing Assistant (CNA).
• Proficient in scheduling software.
• Passion for helping seniors remain safe and independent wherever they call home.

Nice To Haves

• experience providing phone support
• managing off-hours scheduling needs
• addressing client inquiries in a senior care environment

Responsibilities

• Answer all phone calls outside of regular office hours (weekdays: 4:30pm-8:00am; weekends or holidays: 8:00 am-8:00 am).
• Politely and efficiently resolve any client service issues, scheduling issues or adjustments.
• Serve as “jump and run” caregiver in times where you are unable to fill shifts. This is an essential requirement of the position.
• Monitor our on-call email for any missed clock-ins / outs and voicemails.
• Track all incoming calls, missed check-ins, and voicemails in the on-call log; responding to each as needed.

Benefits

• Paid time off
• Training & development
• Wellness resources
• Paid Sick Leave
• FREE Telehealth benefit
• Same day pay via Tapcheck.
• Award winning agency: Recognized by Home Care Pulse as both a Provider of Choice AND Employer of Choice for 2025 and 2026. We have also been recognized by Boston Magazine as a Top Senior Care Provider for 2025 and 2026.
• spot awards
• incentive programs to earn bonuses for caregiver referrals or client referrals!

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed