After Hours Care Coordinator

Commonwise Home Care•Charlottesville, VA

3d•Remote

About The Position

Commonwise is the region’s premiere home care provider and is in the midst of a major growth spurt. It offers top pay and benefits to its caregivers, treats them as true, professional colleagues and makes sure they are as well taken care of as the company’s clients. The work environment is mission driven, fun, chaotic, stressful, and most importantly, joyful. The business at its core is caring for people: the caregivers, the clients and the administrative team. “Caring for others is life’s highest and best calling.” If that doesn’t sound obvious then this is the wrong company for you. If you find your head nodding, then this could be the start of your dream job.

Requirements

Strong Problem Solver
Composure during hard situations
High energy, responds well to pressure, works to deadlines
Proven communication and interpersonal skills necessary for community building internally, and trust building externally
Knows how to recharge and take care of self.
Impeccable attention to detail and a commitment to quality work product.

Nice To Haves

Mastering the software “Wellsky” – the central repository of all of the clients and caregiver information. It is a terrific system, but it will take some time to learn.

Responsibilities

Mastering the software “Wellsky” – the central repository of all of the clients and caregiver information.
Morning report to schedulers/care managers of all the calls that were received (by email) and a "hand-off" call with daytime scheduler at 8:00a Monday.
Working with clients and caregivers (over the phone, email and text) to ensure shifts are filled and feedback collected (all hours)
Solving emergent problems. Unfortunately, “life happens” for our Caregivers (i.e., child sickness, car malfunctions, weather, illness) and they “call out” meaning they miss shifts without much notice. This means a stressful scramble to fill that shift with whatever qualified Caregiver can be reached and convinced to fill the shift.
Tact and social grace (patience) is required when dealing with caregivers who are in need of “professional coaching.” Believing a person can learn to bring the best version of themselves to the job will help a lot when, it appears, a caregiver has not brought the best version of themselves to the job…
Some of our clients are suffering from dementia and other debilitating illnesses. They are scared and sometimes take it out on others, as do their adult children. While that is not “ok,” nevertheless, care coordination needs to overlook the occasional jab and be ever focused on solving what problems can be solved.
Collaborating closely with other team members such as the clinical and recruiting team.