AFSIM Trainer (Customer Success Specialist)

SIERTEK LTD•Bath Township, OH

1d•Onsite

About The Position

SierTeK Ltd. is seeking an AFSIM Trainer / Customer Success Specialist to support a part-time opportunity at Wright Patterson AFB. This role serves as a subject matter expert and customer advocate, helping users successfully leverage AFSIM capabilities through onboarding, training, learning events, and continuous improvement of support resources. The ideal candidate is an active AFSIM user with hands-on experience training others and developing instructional content for both beginner and advanced users.

Requirements

Active, day-to-day user of AFSIM.
Demonstrated experience using AFSIM in an operational, analytical, modeling, or simulation environment.
Proven ability to train, mentor, and support users of varying skill levels.
Experience developing instructional materials, user guides, presentations, or online learning content.
Strong verbal and written communication skills.
Ability to present technical concepts clearly to both technical and non-technical audiences.
Strong organizational skills and attention to detail.

Nice To Haves

Experience delivering virtual and in-person technical training programs.
Experience developing e-learning or self-paced training materials.
Familiarity with customer success, user engagement, or technical support functions.
Experience maintaining knowledge bases, documentation repositories, or learning management systems.
Background in modeling and simulation, defense analysis, operational research, or military applications.

Responsibilities

Develop and maintain onboarding materials designed to orient new and prospective users to MMO products and services.
Create training content that introduces core product features, workflows, and best practices.
Educate users on support processes, issue reporting procedures, and available assistance channels.
Collect, analyze, and document user feedback regarding the effectiveness of training, support products, and services.
Identify opportunities to improve user experience, training effectiveness, and customer satisfaction.
Recommend enhancements and additional investments based on user needs and feedback trends.
Design, develop, and maintain self-paced and instructor-led training materials.
Ensure training resources remain current, accurate, and aligned with product updates.
Integrate learning materials with documentation, knowledge bases, and other support resources.
Review existing content regularly and identify outdated, redundant, or obsolete information.
Plan and conduct virtual and in-person learning events for beginner and intermediate users.
Develop and deliver specialized training sessions focused on advanced or domain-specific AFSIM applications.
Demonstrate effective application usage, workflows, and industry best practices.
Provide hands-on instruction and practical exercises to enhance user proficiency.
Maintain comprehensive training resources and user support information.
Ensure training materials are organized, accessible, and aligned with current product capabilities.
Support continuous improvement initiatives for learning and support programs.