Aerospace Customer Service Manager

Crane Company • Elyria, OH

3d • Onsite

About The Position

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).
Our Crane Aerospace & Electronics Elyria facility has been a bedrock in the community-friendly town of Elyria, Ohio, for more than a century. Known for our excellence in pumping technology, our Elyria site produced the first-ever positive displacement pump for high-performance piston engine aircraft and even supplied pumps for Charles Lindbergh in the 1930s. We have more than 150,000 fuel and lubrication pumps in service today and are proud to offer custom thermal management system solutions for a range of next-gen applications. Start the next chapter of your career with Crane Aerospace & Electronics!

Requirements

• 5+ years' related experience.
• 3+ years of previous management experience.
• Knowledge of Aerospace and Defense Order Management, Contract terms, Manufacturing, People Management, Operational Excellence and lean office.
• Knowledge of ERP systems (preferably Oracle systems)
• Demonstrated ability to plan and accomplish goals based on extensive experience and judgment.
• Demonstrated ADVANCED skills in all the following responsibilities: employee development, team building, business acumen, continuous improvement, systems and tools, project management and Communication (written and verbal).
• Proficient working and leading cross functional teams as well as demonstrated ability to solve problems.
• Strong communication skills and the ability to maintain relationships with internal and external customers.
• Experience presenting and communicating results with various stakeholders across the business.
• BS in Business or related field.
• This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Responsibilities

• Lead, mentor, and develop the Customer Service Administration team; ensure clear communication of goals and expectations; utilize KPI‑driven standard work to monitor progress, identify gaps, and drive actions that achieve performance objectives.
• Identify and manage metrics to support the annual operating plan, increase productivity, drive customer satisfaction and ensure compliance with Crane policies and procedures.
• Allocate customer assignments across the team to balance workload, enhance responsiveness, and ensure timely, accurate execution of order administration activities.
• Drive standardization, efficiency, and customer satisfaction across the entire order‑to‑delivery process.
• Champion continuous improvement initiatives that elevate team productivity, process compliance, and customer experience.
• Serves as an escalation point for the Customer Service team providing guidance, direction and timely resolution.
• Any other task assigned by supervisor or management.

Benefits

• Health care, dental or life insurance starting the first day of the month
• 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.
• 401k plan with company match
• eligible after 6 months of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager