Customer Service Representative- Aerospace & Defense Manufacturing

Ametek, Inc.•Town of Woodstock, NY

5d•Onsite

About The Position

The Customer Service Representative manages and supports key customers and territories. Duties include, but are not limited to: quoting, purchase order review, order entry and management, working with customer portals, resolving customer issues related to orders, and office-based administration support for both internal and external customers. The position is directly managed by the Manager, Customer Service. The candidate will need to be able to work with other Ametek departments on processes and documentation. This position is onsite Monday-Friday in Woodstock, NY.

Requirements

Self-starter with a customer-friendly approach and a strong work ethic
Proven team player with excellent communication (written and verbal), interpersonal, problem-solving, and organizational skills.
Demonstrated ability to be self-directed and effectively relate to all levels of an organization.
Strong computer skills, including Word, Excel, PowerPoint.
Ability to work well under pressure, multi-task, and meet deadlines.
Ability to provide thorough attention to detail.
Ability to take a proactive approach to problem identification and a creative approach to resolution.
Maintain a professional demeanor in potentially stressful situations.
Ability to pass a background check and 9-panel drug screen.
Must have the legal right to work in the US.
Must be legally authorized to access export-controlled information and source code.
Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs.
Must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

Nice To Haves

Oracle experience strongly preferred

Responsibilities

Acts as the primary interface between assigned customers and AMETEK Rotron Sales, Business Development, Planning, Operations, Quality, and Finance colleagues to support customer needs and AMETEK business objectives.
Creates and provides quotes, reviews purchase orders, performs order entry and maintenance, manages customer websites and portals, and resolves customer issues.
Works with customer drawings, specifications, purchase orders, shipping instructions and other customer supplied documentation.
Ensures compliance to US Export Regulations
Acts as the voice of the customer to drive all functions within the business unit to ensure high customer satisfaction and scorecard ratings.
Communicates with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
Schedules and manages cross-functional meetings for customer issue resolution.
Makes recommendations to Management on customer opportunities and issues.
Responds to questions of a minor technical nature, referring other more involved inquiries to other technical departments as applicable.
Take responsibility for understanding the Business Management System and how it is applied to the role.
Adhere to Health and Safety requirements always.
Bring to the attention of their manager any issues that could potentially affect the business, regardless of how small they may seem at the time.
All duties within this job description should be carried out in line with any Company policies and procedures in place at the time.