Safe Alliance - Advocate Supervisor

Ascend Nonprofit Solutions • Charlotte, NC

5d

About The Position

The Advocate Supervisor – Victim Assistance Court Program supports the agency mission of providing hope and healing to those impacted by domestic violence and sexual assault by supervising staff and providing direct client services.

Requirements

• Bachelor's Degree
• At least 4 years of relevant experience
• Cultural Competence – Respects and relates well to diverse populations; understands oppression and bias; applies self‑awareness and self‑regulation.
• Communication and Collaboration – Communicates clearly and effectively; demonstrates strong listening skills; builds constructive working relationships.
• Continual Learning and Professional Development – Participates in training and professional education to maintain expertise.
• Quality Work Standards – Sets high standards, works thoroughly and accurately, and meets deadlines.
• Resiliency – Maintains performance under stress; practices self‑care; ensures personal and client safety.
• Coaching
• Decision Making
• Client Focus
• Initiative
• Managing Work
• Team Leadership

Nice To Haves

• Supervisory experience
• Master's Degree
• Experience working with victims
• Experience in human services
• Spanish‑speaking ability

Responsibilities

• Ensure the availability of crisis intervention services.
• Develop procedures for and manage the delivery of client services in conjunction with key community partners.
• Assist clients with DVPO paperwork.
• Provide intake, assessment, crisis intervention, and safety planning.
• Maintain an advocacy caseload and provide direct client care.
• Develop individualized service plans, identify resources, and refer clients to appropriate community programs.
• Provide case management, including referrals to community resources, victim compensation assistance, and address confidentiality.
• Provide crisis intervention services by telephone or in person, including responding to hotline calls.
• Act with the client in mind and work to meet client needs and expectations to the extent possible.
• Manage client complaints and grievances.
• Supervise court advocate staff and ensure effective service delivery through crisis intervention, safety planning, and client needs assessment.
• Assist with cross‑program coordination and collaboration to ensure all client needs are met.
• Assist with recruitment, selection, and evaluation of direct service staff.
• Provide primary supervision, training, support, coaching, and performance management to court advocate staff.
• Ensure accurate time entry and timely approval of timesheets.
• Ensure appropriate office staffing.
• Manage staff complaints and grievances.
• Ensure quality service delivery through clear procedures and guidelines.
• Ensure program goals and outcomes are met.
• Maintain accurate and timely client, program, and agency records, including case tracking and reporting.
• Adhere to agency procedures related to Critical Incident Reports, Client Satisfaction Surveys, and Peer Review participation.
• Work with the Program Manager to identify service gaps or barriers and recommend system advocacy priorities to the Program Director.
• Increase community awareness of victimization, prevention, and available resources through public speaking and media engagement.
• Ensure staff are trained to handle public speaking and media requests.
• Support the agency mission by staffing or ensuring staff participation in at least four outreach or community events annually.
• Promote professional relationships with agency staff, volunteers, and community partners.
• Identify program development opportunities with the Program Manager and assist with implementation alongside the Director.
• Participate in internal agency committees as assigned.
• Assist in establishing outreach and awareness strategies to better reach the populations served.
• Stay informed about developments and trends in trauma and victimization, especially intimate partner violence, sexual violence, and child maltreatment.
• Attend trainings and continuing education as required.
• Maintain required licensure and certifications.
• Perform additional agency duties as assigned.
• Travel less than 50% of the time.
• Travel may include local meetings and occasional overnight trips.
• Maintain a valid driver's license and adequate insurance.
• Typing and data entry.
• Proficiency with word processing, spreadsheets, email, and presentation software.
• Exercise independent judgment and objective reasoning.
• Identify problems, recommend solutions, and follow through.
• Communicate effectively in writing and verbally.
• Share information appropriately with team members.
• Use diplomacy and tact when working with staff, clients, and community partners.
• Maintain awareness of vicarious trauma and readiness to provide quality care.
• Use work time productively.
• Understand department and agency goals and work toward achieving them.
• Document work accurately, concisely, and timely.
• Manage multiple responsibilities and competing priorities.
• Work respectfully with diverse populations.
• Regularly required to sit, use hands and fingers, and communicate verbally.
• Must have close, distance, color, and depth vision, with ability to adjust focus.
• Reasonable accommodations may be made for individuals with disabilities.

Benefits

• Proof of vaccination status must be provided at hiring and/or upon request by the agency.
• Safe Alliance will engage in an interactive process with employees requesting medical or religious accommodations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level