Advocacy and Recruitment Specialist

Omnicom Health•Williamsburg, VA

14h•Remote

About The Position

The Advocacy and Recruitment Specialist is responsible for establishing credible and mutually beneficial partnerships with rare and chronic disease advocacy groups, identifying patients and caregivers for various story-sharing opportunities, and for contributing content to our online media platform. The Advocacy and Recruitment Specialist must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. The Advocacy and Recruitment Specialist serves as the first point of contact for patient leads, which requires excellent listening and communication skills, and be able to develop relationships with patients and caregivers which convey compassion while maintaining professional boundaries. Snow’s journey is centered around the patient experience and the Advocacy and Recruitment Specialist must be open, compassionate and sensitive to the unique life experiences of patients and caregivers. The Advocacy and Recruitment Specialist must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. PATIENT PRIVACY: The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with rare and chronic illnesses. The Advocacy and Recruitment Specialist will be required to successfully complete and adhere to training courses which may include, but are not limited to: Snow Policies and Procedures Health Insurance Portability and Accountability Act (HIPAA) Privacy and Data Security

Requirements

Ability to develop and maintain strong relationships with internal and external contributors
Working knowledge of common social media platforms including Facebook, Instagram, Reddit, X and Pinterest
Ability to adapt to new electronic, technological and social medial tools that increase efficiency, accuracy and relevancy
Effective understanding of Microsoft applications including Outlook, Teams, Word, Excel and PowerPoint
Understanding of standard editing applications or tools like Canva, Adobe and Shutterstock
Creates and delivers well-constructed communication
Respond to leadership and client inquiries in a timely manner (acknowledging receipt and fulfillment of request)
Ability to effectively listen and respond accordingly
Be sensitive and empathetic toward patients and families struggling with rare and chronic diseases
Tech-savvy and knowledgeable of equipment and programs used for online publishing, screen shares and conference calls
Able to manage multiple lines of communication and work in both independent (remote) and collaborative environments
Understand media and technology, especially the health/medical and rare and chronic disease landscapes
Strong communication skills, online media skills and ability to quickly connect with individuals for content and recruitment purposes
Strong writing skills
Passion for following media and researching trends
Positive attitude, personable and easy to work with
Ability to multitask and work on tight deadlines
Ability to work on both long- and short-term schedules and adapt to last-minute changes with ease
Candidates must have the ability to read and comprehend general documents relating to pharmaceutical/biotechnology industry that include, but are not limited to, medical education, medical periodicals, clinical trial data, package inserts, medical procedures and industry regulations.
Candidates must demonstrate their ability to effectively and professionally communicate with managers, clients, customers, patients, caregivers and the general public.
Working with patients requires candidates to exercise discretion and empathy, as patients are living with chronic and rare conditions.
Candidate will be able to identify and define problems while applying proficient problem-solving skills by collecting data, establishing facts and drawing valid conclusions.
Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists.
Candidates will have the ability to interpret a variety of instructions furnished in written oral, diagram or schedule forms.
Candidates will be capable of applying industry benchmarks to create standardized practices.
Candidates must have a valid driver’s license.
Ability to anticipate hurdles and overcome them quickly and effectively
Ability to lead a team in pursuing multiple projects and initiatives
Detail-oriented and excellent time-management skills
Ability to think quickly and make decisions about allocating resources to positively impact the business
Ability to work independently as well as effectively communicate and collaborate in a team environment

Nice To Haves

Fluency in a foreign language is a plus.
In some instances, a passport may be necessary.

Responsibilities

Adhere to standard processes, demonstrate strong communication skills, and maintain excellent attention to detail
Demonstrate a complete understanding of HIPAA privacy guidelines and maintain all contracts, health records and personal information in accordance with these guidelines
Develop strong partnerships with your internal team and other departments
Maintain collaborative working relationships with other departments related to all recruitment engagement, training and performance evaluation
Identify and suggest methods to improve process and efficiency for the team
Analyze internal utilization needs to develop new initiatives or modify and improve existing initiatives in partnership with the Recruitment team to meet client objectives
Update standard operating procedures on a regular basis to reflect changes in initiatives, policies and procedures, and ensure timely communication of these updates
Understand the disease category and criteria need associated with each campaign
Establish strong relationships with prospective patients to encourage participation in the recruitment process
Demonstrate empathy and compassion in all patient/caregiver direct communications
Identify and source prospective patient candidates through online channels and social media platforms
Build upon established professional relationships to support recruitment and engagement initiatives
Develop proficiency in Salesforce to support accurate data collection, patient tracking, and comprehensive reporting
Conduct thorough vetting and prescreening of prospective patients
Maintain accurate and timely progress tracking within shared documentation systems
Initiate and conduct outreach to support and advocacy groups to expand recruitment networks and patient engagement opportunities